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SalaryJob Purpose
The Assistant Zone Manager Parts & Service Operations supports the Zone Parts & Service Manager in activities aimed at the improvement of Honda/Acura Customer Satisfaction (Treatment / Convenience / Fix First Visit), Customer Retention, parts and accessories sales business, repair order growth, the Express Service & Accelerated Service initiatives, and Initial Quality Satisfaction of Honda/Acura products. The AZM is primarily responsible for guiding, supporting and setting the performance expectations of the zone's DPSM's daily activities in addition to achievement of any other assigned areas of responsibility, tasks or projects. AZM is also responsible to maintain the brand protection and interest of AHM and the Honda/Acura Brands.
Key Accountabilities
- Achievement of customer satisfaction “Convenience” objectives
- Achievement of customer satisfaction “Treatment” objectives
- Achievement of customer satisfaction “Overall CSE/ACE” objectives
- Achievement of Honda and Acura Parts Sales and Accessories Sales objectives
- Achievement of Assigned Fixed Right First Visit Objectives
- Achievement of Assigned “Dealer Visit” objectives
- Achievement of Vehicle Service Contract Sales Objective
Qualifications, Experience, and Skills
- 4-year automotive management degree or equivalent work experience
- 6-8 years of related work experience including interacting with dealerships on a wholesale and retail level (preferably as Sr. District Parts & Service Manager.)
- Demonstrated proficiency in managing associates remotely
- Marketing experience as it relates to express service metro market campaigns and parts / accessory sales improvements at the dealership level
- Must have strong customer relations skills, strategic business planning skills to support major areas of responsibility, target marketing skills, knowledgeable of warranty administration, parts and service policy and procedures.
- Strong understanding of Honda/Acura Dealers' Parts & Service operations and Honda/Acura financial statement and EXAM data
- Must be proficient in the use of analysis, action planning and follow up to achieve assigned business objectives
- Excellent communication (verbal, written and presentation), analytical, planning, conceptual and organizational skills are required
- This position requires frequent travel and possible future relocation.
Workstyle
- Remote
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total rewards:
Total rewards:
- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
