Address
Form of workTitle: First Mate (Assistant Manager)
Department: Retail
Reports To: Captain (Store Manager)
Overview:
Responsible for supporting the Captain to build, guide and support the store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.
Functions & Responsibilities:
Generate Sales:
- Supports store to meet and exceed store financial goals
- Measures and develops crew performance goals to increase profitability
- Actively looks for opportunities to drive additional sales and traffic
- Aware of market competitor activities
- Sources and supports In-Store and Head Quarter driven events
- Supports and Communicates Head Quarter initiatives
Customer Experience:
- Personally exemplifies Shep and Ian's vision of " Every Day Should Feel This Good" to our customers through "Hosting the Party"
- Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
- Educates crew and customers regarding product information and brand initiatives
- Ensures store practices and procedures support a positive customer experience (holds and store specific services)
- Collects and encourages crew to solicit customer feedback to better product and store environment
Crew Development:
- Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
- Creates schedules to support an engaging customer service environment
- Develops and educates crew members
- Creates and supports manager and crew meetings and team building exercises
- Recognizes and rewards crew performance
- Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
- Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
- Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores
Operations:
- Supports store compliance with operational standards, expectations and federal law
- Supports crew in planning and executing direction in a timely manner
- Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
- Maintains efficient merchandise controls
- Develops loss prevention awareness among all crew members
- Supports store to consistently meet payroll expectations
- Exercises prudence regarding personal/team expenses and supply management
Merchandising:
- Supports store merchandising to reflect current compass, brand initiatives and local customer needs
- Actively looks for replenishment opportunities through restocking and Head Quarter partnership
- Audits store cleanliness, folding and visual standards
- Supports management team to make merchandise moves based on sell-through and customer feedback to drive business
Requirements:
- 9+ months as Assistant Manager in similar volume type business
- One to two years retail experience
- Strong interpersonal communication and customer service skills
- Ability to plan, manage time, and make decisions in a fast-paced environment
- Proven success in staff development and mentorship
- Competition and industry awareness
- Commitment to career growth of self and others
- Team focused, confident, and professional
- Smart, intelligent, fun, goal orientated, and driven by integrity
- Strong verbal and written skills
- Ability to perform effective selling techniques to achieve sale and repeat business
- Excellent retail business acumen including selling skills, visual presentation, and sales analysis
- Ability to work a flexible schedule including holidays, overnights, and weekends
- Ability to actively supervise the sales floor
- A passion for making people happy
- Belief in leading by example and likewise, exude a leadership as service mentality
- Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team
- Excellent organizational skills
- Accuracy and attention to detail
- Ability to effectively receive and communicate feedback
- Proactive and experienced in networking
- Passion for the vineyard vines brand
As an employee at a vineyard vines retail location, all team members must have the ability to:
- Stand and/or move around for extended periods of time
- Reach, carry, bend, and climb ladders occasionally
- Lift up to 40 pounds, unless an accommodation is requested
