Job Description
About the Team
Overview of the Assistant Manager of Sales and Service role
- Leads the store team to create an exceptional experience for customers and exceed sales goals.
- Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
- Reinforce customer service principles by coaching staff on their successes and challenges
- Utilize Selling Essentials and training resources to educate the team on product, improve selling skills, and achieve business goals.
- Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
- Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of the client information reporting system.
Criteria:
- Excellent communication, organization, and leadership skills.
- Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
- Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
- 3-5 years of previous retail sales experience or management experience in a customer service-related field.
- Must be able to be mobile on the sales floor for extended periods of time.
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet the needs of the business.
- Part-time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and the entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and other investment opportunities.
- A wellness program that supports your physical, financial, and emotional health.
- Paid vacations and holidays (full-time).
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).
- Salary will range from $21 - $25/hr depending on experience.
Your Journey in Continued Learning:
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, West Elm, or Outward. These brands are among the best-known and most respected in the industry. We offer beautifully designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
About Williams-Sonoma Inc.:
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.