Assistant Site Manager - Dallas Tax Center

Position Description: The Assistant Site Manager position helps Site Manager oversee operations at our seasonal Tax Center locations, providing support and guidance to volunteer tax preparers, and ensuring sites are operating efficiently.

Primary Duties/Responsibilities:

• Ensure efficient operations of tax site by managing opening and closing procedures, maintaining the site space according to the site host’s guidelines, and resolving client and volunteer conflicts
• Provide support, guidance, and ongoing training to volunteer tax preparers at the site
• Prepare, review, and transmit tax returns to the IRS
• Process acknowledgements of returns electronically transmitted, and work with the Transmitting office to resolve rejected returns and re-transmit them
• Effectively use email, scanning software, Google Drive, and other technology in site operations
• Protect client confidentiality
• Fills in for Site Manager when not available

Minimum Requirements:

• Ability to attend up to 40 hours of paid training. The training requirement will vary depending on tax preparation experience and tax law knowledge.
• Experience providing quality customer service, or working in the non-profit sector.
• Social service-orientated and works well in a fast-paced environment with diverse populations.
• Ability to multitask; supportive and professional disposition is critical.
• Strong interpersonal skills
• Proficiency with technology and knowledge of computer operations and software
• Must be proficient in English

Preferred Requirements:

• A good working knowledge of taxes is a plus
• Proven knowledge of international aspects of U.S. taxation as well as foreign taxation
• Exhibit strong understanding of Federal income tax concepts and international concepts included in the federal return
• Knowledge tax laws and reporting requirements
• Ability to communicate in multiple languages both written and verbal proficiently (English, and Spanish, and/or Arabic, and/or American Sign Language)

Compensation

$21.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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