Assistant Registrar, Campus Support (Student Services Professional Iv)

Position Summary

Under the general direction of the Associate Registrar, Campus Support, the primary responsibilities of the Assistant Registrar, Campus Support are informing and assisting the Office of the Registrar leadership team with strategic planning and campus communication for the Office of the Registrar. Disseminating information on registrar policies and procedures to the campus advising community and conducting regular training sessions to ensure advisors are up to date with any changes in policies and procedures. Advising students on Registrar policies and procedures and assisting students in navigating complex academic issues and challenges. Oversee and monitor academic advising referrals and cases through SDSU Navigate (EAB) and utilizing analytics from SDSU Navigate to identify trends, areas of improvement, and opportunities for enhanced support. 

The Assistant Registrar will be responsible for the daily operation of the Registration Services Unit including leading and training new employees, disseminating information to keep staff abreast of changing policy, and being a resource for complex academic issues presented during in person and virtual support services.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State, Specialized and International Recruitment, and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy. 

The Office of the Registrar is comprised of over 40 individuals of varying classifications, including three managers and three Assistant Registrars across four distinct units.

For more information regarding the Enrollment Services department, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Possession of the below required knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional Student Services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex Student Services problems.

A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Key Qualifications

• Five years of experience in interpreting and explaining academic policies governing public or private university admissions is preferred.
• Five years of experience working in a college or university's admissions, advising, evaluations, registrar or other student service-related office is preferred.
• Three years of experience in interpreting and explaining certification policies of the CSU and California community college systems is preferred. 
• Experience with a college/university's student information system.
• Demonstrated experience using a degree audit system and academic advising notes and scheduling system.
• Demonstrated experience reviewing college transcript information.
• Ability to calculate grade point averages.
• Thorough knowledge of barriers for students from underrepresented groups.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,732 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,732 - $8,176 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. 

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on February 20, 2024. To receive full consideration, apply by February 19, 2024. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu.