Assistant Manager/Sales Lead

Do you love helping others?

Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Chicago West Loop Massage Envy is the leader in accessible massage and skin care. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is coaching a sales team to convert guests to members, retain members, drive retail sales, and deliver an amazing experience. This includes:

• Building a sales team to achieve the goals of the business
• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous sales management experience.
• Management Experience with the ability to rally and lead teams to perform
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing.
• Smart and savvy with solid math and computer skills, confidence in handling cash, and an associate degree or higher level of education.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Previous customer service experiences a must.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with other in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services. We Believe Our Differences Make Us Better
• Must have the ability to work a flexible schedule as we are open 7 days a week from 8am - 9pm.
• Ability to travel and train off-site.

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales, management, and customer service skills to work to help people feel their best, we can't wait to meet you

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Spa, Med Spa or Health Club: 1 year (Preferred)

Work Location: In person