Assistant Manager/Front Office Manager

Job Overview:

Assists General Manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.

Essential Job Functions:

*Maintains guest service as the driving philosophy of the hotel
*Personally demonstrates a commitment to guest service by responding to guest needs
*Maintains a positive work environment between staff and management
*Ensures all personnel files are accurate and comply with both local and federal laws
*Maintains turnovers levels
*Answers the phone in a professional and cheerful manner
*Make phone and walk-in reservations
*Acts as the manager on duty for the hotel and manages all front desk operations
*Resolves any employee or guest grievances in a fair and timely manner
*Makes weekly schedule for front desk and breakfast associates

Additional Responsibilities:

*Any other duty as assigned by the General Manager

Qualifications and Requirements:

* Hotel experience preferred but not necessary
* Must be able to problem solve in order to resolve guest issues that may arise
*Able to provide exceptional customer service
*Must be able to respond to emergency situations
*Must be able to work independently and with minimal supervision
*Computer literate
*Exceeding organized and efficient with the ability to multitask
*Able to work in a fast-paced environment
*Must be able to demonstrate outstanding leadership
*Excellent communication skills-both written and verbal*
*Able to work all shifts
*Some overtime may be required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl as well as talk and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines, such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Davenport, IA 52807: Relocate before starting work (Required)

Work Location: In person