Assistant Manager - Waterford West Apartments

Mills Properties is an award-winning property management company with 30 communities located throughout St. Louis, Kansas City, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work everyday with a sense of pride and accomplishment. We invest heavily in our people by offering:

• Competitive wages (Pay starting at $20.50 per hour)
• Monthly & quarterly performance-based bonus program
• Three medical insurance options (premiums starting at just $10 per paycheck)
• Dental, vision, and life insurance
• Company-paid short-term and long-term disability
• Industry-leading paid time off program (accrue 18 days in your first year)
• 8 paid holidays
• 401k program with company match
• Health savings account with company match 
• 20% off rent at any of our communities         

We are looking for a detail and task-oriented Assistant Manager who is responsible for supporting the property manager with the successful operation of the property. With your attention to detail, you will manage the property ledgers keeping accurate and up-to-date records. Through your exemplary service experience, you help establish first impressions with potential residents and build lasting relationships with current residents to anticipate their needs and exceed their expectations thereby creating exceptional experiences.

How You Will Be Successful:

• Support property manager with overseeing all aspects of property’s operations; serve as property leader in the absence of the property manager

• Ensure all security deposits and monthly rents are collected in a timely manner.

• Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements

• Initiate all necessary lease violations, late rent notices and evictions as needed and actively pursue collection of all outstanding rent balances

• Assist in the leasing process. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”

• Assist property manager with daily and weekly reports, resident communications, move-out inventory, etc.

• Assist with planning, preparation, and execution of resident functions

• Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness by picking up litter, and communicating service needs

• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns

• Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market & competitors

• Perform the duties of leasing manager and leasing consultant when needed (see applicable job descriptions)

• Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.

• Embrace Mills values and apply to all areas of responsibility

What You Need:

• High school diploma or GED; college degree preferred
• Two years’ experience in the multi-family property management
• CAM, RAM, CLP or NALP certification preferred but not required
• Demonstrated leadership and coaching skills with ability to mentor and develop others
• Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
• Strong attention to detail
• Proven ability to maintain composure against obstacles; solving problems with keen insight
• Valid driver’s license
• Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job.  While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

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