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SalaryJob Title: Assistant Manager, Neat Repeats Resale Stores
Reports to: Store Manager
Schedule: Two Weeknights/Days (11-12 Hours), One Week Day (8 Hours) and One Weekend Day (5-8 Hours) or as needed for store coverage
Classification: Part-time; non-exempt, essential
Position Requirements
SUMMARY:
CORE EXPECTATIONS:
1. All interactions with the constituents of the agency must be respectful and ethically appropriate, as well as reflect the agency’s mission, vision, pillars and values.
2. As a CCSS team member, strict adherence to the Illinois Domestic Violence Act is expected, ensuring confidentiality of those served.
3. Actively promote harmony, diffuse conflicts and eliminate obstacles to teamwork and collaboration.
4. Assume responsibility for projects and assignments willingly and completely.
5. Objectively assess risks, filter emotions, opinions and assumptions to demonstrate proper judgement, decision-making and problem solving.
6. Demonstrate sensitivity to client populations served and incorporate culturally relevant techniques into practice.
7. Consistently perform assignments with minimal error, omissions or need for correction.
8. Information shared in agency documentation, including but not limited to client interaction, documentation, call logs, incident reports, or accident reports demonstrates cooperation, honesty and full factual disclosure.
9. Agency policies, procedures and established practices are followed.
10. Independently assume position functions and integrate knowledge into daily performance.
11. Complete full amount of work expected and meet deadlines. Report to work on time and consistency and work steadily while on the job.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
Supervising
Organizational/Administrative responsibilities
KEY PERFORMANCE INDICATORS
Reports to: Store Manager
Schedule: Two Weeknights/Days (11-12 Hours), One Week Day (8 Hours) and One Weekend Day (5-8 Hours) or as needed for store coverage
Classification: Part-time; non-exempt, essential
Position Requirements
- Valid Drivers License
- High School diploma or equivalent (G.E.D.)
- Clerical and Mathematical skills
- Willingness to become 40 hour trained, experience working with DV victims
- Pass Criminal Background Check
- 1 - 3 year retail management experience
- 3 – 5 year customer service experience
- Experience with volunteer management
- Knowledge or interest in resale trends
- Basic computer skills and experience with programs such as Word, Excel and Outlook
SUMMARY:
CORE EXPECTATIONS:
1. All interactions with the constituents of the agency must be respectful and ethically appropriate, as well as reflect the agency’s mission, vision, pillars and values.
2. As a CCSS team member, strict adherence to the Illinois Domestic Violence Act is expected, ensuring confidentiality of those served.
3. Actively promote harmony, diffuse conflicts and eliminate obstacles to teamwork and collaboration.
4. Assume responsibility for projects and assignments willingly and completely.
5. Objectively assess risks, filter emotions, opinions and assumptions to demonstrate proper judgement, decision-making and problem solving.
6. Demonstrate sensitivity to client populations served and incorporate culturally relevant techniques into practice.
7. Consistently perform assignments with minimal error, omissions or need for correction.
8. Information shared in agency documentation, including but not limited to client interaction, documentation, call logs, incident reports, or accident reports demonstrates cooperation, honesty and full factual disclosure.
9. Agency policies, procedures and established practices are followed.
10. Independently assume position functions and integrate knowledge into daily performance.
11. Complete full amount of work expected and meet deadlines. Report to work on time and consistency and work steadily while on the job.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
- Communicate with Store Manager on daily tasks, projects and store sales goals
- Assist with verification of cash drawer(s) and accuracy of reporting sheets
- Maintain cash bank of $100
- Responsible for daily bank deposits
- Record daily sales
- Assist in seasonally merchandising the store
- Maintain store and volunteer area cleanliness
- Maintain an organized and efficient sorting and stock room
- Report necessary store repairs to Store Manager
- Process donations in a timely manner
- Research items to obtain the best price
- Monitor daily volunteer pricing
Supervising
- Coordinate Volunteer schedules to adequately staff volunteer shifts
- Provide training to store volunteers in all aspects of store duties and tasks following NR Volunteer checklists
- Train volunteers to recognize valuable items i.e. antiques, art objects, jewelry, furs, to be priced by Store Manager
- Assist in the supervision of store volunteers and community service volunteers.
- Responsible for volunteer adherence to Neat Repeats Resale established policy and procedures
- Meet monthly with volunteers to maintain ongoing communication
- Motivate and promote volunteer participation in ongoing trainings and agency events
Organizational/Administrative responsibilities
- Attend monthly meetings held by the Director of Store Operations
- Maintain excellent customer service to donors and customers
- Required to attend store wide sales
- Responsible to help increase store profits
- Provide a daily shift report to supervisor
- Other duties as assigned
KEY PERFORMANCE INDICATORS
- Effectively keep scheduled shift appropriately staffed with attention to daily coverage and planned sales
- Store adequately staffed on a regular basis
- Maintain accurate sales records during scheduled shifts
- Error free daily paperwork and deposit accuracy
- Supervise and enhance volunteer experience while maintaining stores productivity
- Volunteer retention and store sales
- Ensure stores policies on pricing and donation management are adhered to
- Regular communication with Store and Regional Manager, and Director
