Assistant Manager, Sales And Service

Job Title:

Assistant Manager, Sales and Service

Reports To:

Regional Director, Sales and Service

Location:

Indiana State University

Terre Haute, IN 47809

Who We Are & What We Are About:

Playfly Aspire, an affiliate of Playfly Holdings, LLC, is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services. Aspire created the outsourced ticket sales niche, revolutionizing the world of sport in particular, intercollegiate athletics. Over the past 14 years, more than 300 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.

Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!

Aspire’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey. Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award. Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.

As industry leaders, we strive to create the best practices of tomorrow within our strategic consulting and research; ticketing, marketing, and revenue enhancement, and sports investment optimization capabilities call “Next-Practices.” The implementation of “Next Practices” and the Raise Your Game Executive Development Program have raised industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at www.theaspiregroupinc.com.

Partnership:

Indiana State University Athletics and Playfly Aspire have formed a relationship to develop a world-class ticket sales team in Terre Haute, Indiana. Indiana State University (ISU) Athletics has employed the services of Playfly Aspire because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket Sales and customer service industry, ISU and its fans benefit from the commitment to integrity and the superior customer service that Playfly Aspire brings to every client. ISU Athletics and Playfly Aspire encourage and value a diverse work force and both are equal opportunity employers.

Position Overview:

Indiana State University Athletics and Playfly Aspire seek an Assistant Manager, Sales and Service with the responsibility of performing ticket sales responsibilities for all ticketed sports to generate new revenue and Service existing accounts. The role will also be responsible for daily administration of the Fan Relationship Management Center (FRMC) and assist in the development of ticket Sales and Service strategies. This position requires someone who is highly motivated to contribute to the overall ticket Sales and Service efforts, passionate about leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.

The Assistant Manager will sell ticketed sports including, but not limited Men’s Basketball, Women’s Basketball, Football, Baseball, and a full menu of products – new and renewal season tickets, partial season ticket plans, group ticket plans and individual game tickets.

Essential Duties & Responsibilities:

• Coordinating day-to-day operations of the Fan Relationship Management Center (FRMC) profitably while exceeding client expectations in revenue generation and customer service.
• Sell tickets for ticketed sports through outbound, inbound and renewal sales.
  1. Conduct daily Sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers.
  2. Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
  3. Prospect and target new sales opportunities to include season tickets, group tickets and Sycamore Athletic Fund donations.
• Provide superior customer service to ISU fans.
• Responsible for personal sales goals and contributing to annual revenue growth.
• Assist in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
• Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes.
• Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, development of Sales and Service strategies, development of best practices and results tracking and reporting.
• Assist in the development and entire execution of approved Annual Business and Sales Plan and Operating Budget.
• Manage a book of business of donors and season ticket holders.
• Track and report daily, weekly and monthly sales figures and relevant accountability, as well as, relevant communications of those results.
• Completion of FRMC Administrative tasks such as invoice delivery, submission of time cards, sales commissions, monthly FRMC expenses, etc., in accordance with Aspire Annual Administrative Calendar.
• Serve as a member of the external operations team.
• Grow business each year.

Qualifications & Requirements:

• 1-2 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales. or Service/Ticketing Management/Team Leader preferred.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.
• Experience with ticketing software and CRM program preferred.
• Bachelor’s degree is preferred but not required.
• Excellent communication, interpersonal, presentation, and listening skills.
• Strong organizational, administrative and time management skills.
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
• Ability to work well with others and confidence when taking initiative.
• Professional image and demeanor at all times.
• Available to work Athletic events including home games and special events in evenings and on weekends.

Compensation: Competitive base salary with the opportunity to earn commission. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k. Excellent paid time off program.

Playfly Aspire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.