Assistant Manager Retail

SUMMARY:

The Assistant Store Manager (ASM) provides direction and oversees the work of others in a leadership capacity. He/ She assists customers in the purchase products, develops customer connections, and maintains a positive attitude with every customer. The ASM assists the Store Manager in all operations of the store, and ensures a safe, customer-focused, and environment at all times. ASMs are responsible for all Store Manager duties when the Store Manager isn’t present. The ASM position requires a high level of initiative, communication skills and organizational skills, and the ability to project a positive image of the Company while constantly providing courteous and friendly service to customers.

ESSENTIAL JOB FUNCTIONS:

• Assist the Store Manager (SM) in directing and supervising the day-to-day retail operations of assigned location according to company policy.
• Take ownership & accountability of location in the absence of SM.
• Assist with the preparation of necessary reports and paperwork; assists in daily supervision of staff.
• Reports to work as scheduled; be neatly groomed and in approved uniform as described per the Company Dress Code Policy.
• Uphold professional conduct at all times; consistently keep a positive attitude and demeanor.
• Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
• Help customers purchase products by using product & promotions/pricing knowledge.
• Develop customer connections by understanding a customer’s frequent purchases, leading to a one-on-one relationship by learning about the customer.
• Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to customer service associates, lead customer service associates in utilizing transactional equipment.
• Adhere to the Company Loss Prevention Policy (proper cash handling procedures, etc.)
• Maintain security controls regarding drive-offs, burglary and theft prevention, counterfeit bills, etc., as established by the company
• Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance/training to customer service associates, lead customer service associates, with food service equipment and maintenance.
• Organize & maintain the store (inside/outside) including, but not limited to: Restrooms, floors, counter tops, shelving, displays, merchandise, food service equipment/area, parking lot, pumps, car wash, and facility property; train other store personnel as needed on processes.
• Properly stock the walk-in cooler and freezer and train others on cleaning/organizing as needed.
• Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
• Complete all required orientation training and on-going training as well as attend job-related mandatory meetings.
• Notify management of any observed dishonesty by customers, vendors, or store employees.
• Keep all secured area doors locked, ensure all doors are properly secured during closing, and the alarm is properly engaged.
• Ensure all staff is acting in accordance with all local, state, and federal laws and regulations.
• Verify that all customers purchasing age restricted products meet the allowable criteria for purchases (example: alcohol and tobacco sales).
• Provide answers and information to store personnel, especially regarding to questions about company Policies and Procedures.
• Document all information pertaining to incidents on appropriate company-approved forms.
• Inform Store Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to Company’s Policies and Procedures.
• Keep all company and store information strictly confidential.
• Comply with and enforce all policies and procedures as outlined in the Company Employee Handbook.
• Perform all regular duties with minimal direction and/or periodic supervision and perform additional duties as assigned.

JOB QUALIFICATIONS:

• 2-4 years of experience as a Supervisor or Lead CSA at a retail store.
• Must be at least 18 years of age.
• High School diploma or GED preferred.
• Must be authorized to work in the U.S.
• Must have a valid, infraction-free Driver’s License.
• Ability to communicate effectively in English, both in written and oral forms is required.
• Strong capability to understand and follow oral and written instructions.
• Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
• Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
• Ability to learn basic and deep cleaning methods and procedures.
• Familiarity and ability to perform various computer operations.
• Demonstrated knowledge of a wide range of goods and services of a retail store.
• Excellent multi-tasking skills with proven success in meeting established deadlines.
• Be physically able to stand for long periods of time.
• Experience planning, coordinating, and monitoring the work of others.
• Ability to see up close and far away, and be able to tell colors and have depth perception.
• Ability to maintain a variety of logs, records, and reports related to the assigned functions.
• Ability to work alone whenever necessary with minimal or no supervision/direction.
• Proven experience with developing and maintaining effective work relationships with those contracted in the performance of required duties.
• Knowledge of basic record-keeping practices and methods, including scheduling.
• Ability to coach & develop employees through knowledge of supervisory methods, principles and techniques.
• Proven success in training others in the proper use of store equipment, tools, and materials.
• Excellent experience with initiating merchandising and displays in store.
• Experiences with preparing a variety of records and reports in a timely and accurate manner.
• Ability to use a computer to complete and analyze reports, manage inventory, and control cash.
• Full understanding of competitive relationships and market drivers as well as company merchandising practices/procedures.
• Working conditions are in a retail store environment and can be stressful when dealing with the public.
• Be able to work irregular shifts, including weekends, overnight shifts, and holidays
• Ability to occasionally grasp and manipulate objects. This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday.
• Approximately 75% of work indoors (there are times when an employee will work outside for extended periods of times beyond this percentage).
• Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.
• Be exposed to intermittent outdoor hot or cold temperatures and external environmental insects when performing tasks outdoors.
• Be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
• Be exposed to intermittent noise (i.e., cash register, telephone, etc.).
• Work in small spaces at times.

The job requirements list is not a complete description of responsibilities but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, and workload and/or personnel changes.