Address
Form of workAssistant Manager (Customer Service Manager)
What You’ll Do
"Quality is our Recipe" here at Wendy's. Like the fresh ingredients and never frozen beef we use in our recipes, we want our employees to be top quality. We want you to, not only deliver great tasting food to our customers quickly, but to do it with a level of service that keeps them coming back just to see you!
Customer Service Managers are motivated people with excellent interpersonal skills and the ability to build a team that works well together, increases profits, and provides superior service. They take the lead to solve problems, seek help from others when appropriate and are willing to provide help and guidance to their team. As a Customer Service Manager you will:
- Have a high level of impact on labor costs by utilizing all restaurant flowcharts, obtaining a working knowledge of scheduling best practices, scheduling concepts and labor budgets, and utilizing labor reports to manage shift labor.
- Ensure the restaurant is rush ready to execute speed.
- Utilize our playbook to execute shifts with an increased focus on friendliness, accuracy and speed.
- Execute shift huddles to set goals with team for each shift.
- Monitor and post customer satisfaction results and review them with the team.
- Assist the GM in responding to customer complaints and resolving them with the team.
- Conduct dining room table visits to gain feedback on customer experience.
- Train and empower team members to resolve customer complaints on their own.
- Assist GM and Trainers with creating weekly schedules.
- Impact restaurant cleanliness by properly scheduling for weekly and positional cleaning.
- Create a team culture and make positive impact on the crew experience.
- Assist with onboarding new crew members and ensuring they feel welcome as part of the restaurant team.
What You Can Expect
- Direct Deposit
- Free Meals
- Pay for Grades--we pay you for being an excellent student
- Paid Vacation
- Annual Performance Review and Wage Increase
- Health Benefits
- On the Job Training
- Advancement Opportunities
- Shoe Credits
- Fun, Recognition and Team Environment
What We Expect From You
- 1 year of restaurant management experience at the Assistant Manager level.
- Must be able to pass criminal background check and drug screen.
- Ability to work 48-50 hours per week including weekends and holidays.
- Ability to stand for long periods of time.
- Self- motivated and eager to work in a fast-paced environment.
