Assistant Manager - Learning & Development

Company Summary:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

Works collaboratively with departmental leadership to create, deliver and manage MECU learning and development programs. Assists with the review, design, validation and development of many aspects of the company's organizational development including enterprise-wide projects and employee engagement. Serves as project management liaison on behalf of Human Resources to maintain and continuously improve learning programs; specifically working on ongoing organizational projects, employee onboarding and career pathing.

Designs, creates and delivers training programs (both eLearning and in-person), facilitates implementation of appropriate change management initiatives, and assists with ensuring that documented materials for formal and informal training are reviewed, audited, and updated per organizational policies and procedures. Evaluates outcomes to determine program effectiveness. Attends regular meetings with the organizations internal project management office to provide updates and feedback on project resolution.

Responsible for continually enhancing the skills of MECUs human capital and encouraging ongoing employee learning and development.

May lead and direct the work of others but does not have direct reports. A wide degree of creativity and latitude is expected.

Essential Duties and Responsibilities:

• Facilitate training and present workshops and classes related to workforce readiness, leadership development, team building, and respectful workplace.
• Design, develop, and deliver training in-person and through web-conference/virtual applications.
• Design and manage e-learning curriculum through a LMS
• Serve as project management liaison for organizational initiatives and enterprise-wide projects (i.e. core conversions, software upgrades, product rollouts, etc.)
• Ability to report to work as scheduled, flexibility to deal with unexpected events and occasionally attend meetings or events that may occur outside of regularly scheduled work hours.

Qualifications:

Required:

• Bachelors Degree in Human Resources, Organizational Development, Education or related Business Management related field or equivalent experience required.
• Minimum of 2 years of Human Resources, Training/Organizational Development, and/or Talent Management experience.
• Minimum of 2 years of instructional design experience, including the demonstrated application of adult learning theory.
• Minimum of 2 years of experience leading formal classroom training in a corporate environment.
• Minimum of 1 year of supervisor/management experience.

Preferred:

• Proven service skills in a financial institution is preferred.
• Experience working with relatively complex financial products, including features and benefits of financial products, knowledge of NCUA or banking regulations/compliance requirements and strong knowledge of lending practices.
• Demonstrated excellence in the delivery of superior service.
• Demonstrated proficiency with sales skills and identifying client needs.
• High level of proficiency with Microsoft Office products, including (but not limited to): Word, Excel, PowerPoint and Outlook.
• Superior organizational, verbal and written communication skills.

Competencies Required:

• Learning and Talent Management
• Adult Learning Curriculum Development
• Presentation Skills
• Organizational Development
• Project Management
• Business Ally (Building Organizational Commitment)
• Service Excellence

Work Location

This position is located at Corporate Headquarters. Employees in this role may apply for a hybrid work schedule after the successful completion of their 90-day conditional period. Approval is subject to performance, department needs, and managers discretion.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.