Assistant Manager, It

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

This position is responsible for the daily operation of the company's IT Infrastructure. This position will be responsible for ensuring the stability and performance of the company's network, servers, client devices, security infrastructure and all relevant IT hardware/software. The desired candidate has a strong technical background and is familiar with concepts related to networking and server architecture. Primary duties include supporting the system development teams with system architecture, provisioning, and access. This position will work closely with vendors, primarily Hyundai AutoEver America (HAEA).

Responsibilities

• Assist and support the systems teams in creating system architecture for enterprise systems
  • Ensure that their requirements align with IT infrastructure best practices and are logically correct
  • Prepare/submit firewall change requests in support of requested system architecture for new and existing systems
  • Prepare/submit SAC forms to provide systems teams with access to relevant servers
  • Monitor network/system failures/performance and resolve issues in a timely manner
  • Coordinate escalated troubleshooting of systems' issues ensuring that proper resources are engaged and incident/issue ticket is updated regularly
  • Communicate status to management
  • Create, update and maintain inventory of all server systems including virtual machines and dedicated servers
  • Create, update and maintain monitoring and alerting of servers and critical IT infrastructure using monitoring and alerting tools
  • Create, update and maintain systems/site documentation including physical and logical diagrams, systems information, etc
  • Act as a liaison between vendors and IT team members to assist with keeping requests/tasks on target
  • Assist with and coordinate asset management for all IT assets
  • Administration of support agreements, maintenance agreements and extended warranties on IT assets
  • Coordinate/support new and existing IT department projects. Maintain project documentation, budget and payments
  • Advise team members on technical issues and provides end user technical support
  • Participate in escalated desktop support issues ensuring root cause documentation
• Under IT management direction, assists with the preparation of device procurement proposals including preparation of detailed purchase requests. Manages payment obligations for each
  • Research for the enhancement and improvement of IT network and VoIP systems providing suggestions and ideas to management
  • Create, update and maintain Disaster Recovery process documentation for all sites and ensure process is up to date at all times
  • Assist with planning, scheduling and carrying out Disaster Recovery training exercises for all sites
  • Create, update and maintain IT Department Policy and Corporate Security Policy documentation
  • Assist with planning, scheduling and carrying out Security awareness training for all employees
  • Administration of vendor contracts ensuring all are up to date. Evaluation of vendors’ performance and report as needed
  • Obtain budget approvals and process department invoices
• Train users about new systems and software and advise team members on technical issues
  • Other duties as assigned

Compensation Range

$86,000- $96,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

• Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Networking knowledge and familiarity with concepts such as LAN, WAN, WLAN, WWAN, SSL, SFTP (SSH), MPLS, IPSec, DIA, VoIP Required
• Server OS experience such as Windows Server 2012, 2016, 2019, RedHat Enterprise Linux (RHEL) Required
• Create IT documentation and create training documentation for end users Required

Education & Experience

• HS Diploma/ G.E.D Required
• Bachelors Degree Preferred
• 6-9 Years of Experience in Information Technology Required
• 7-11 Years of Supervisory Experience Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.