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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.
Compensation: $78,000 per annum
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Act as liaison between servers, guests, and kitchen.
- Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies
- Oversee guest selection and ensure proper placement and distribution
- Responsible for Shift staffing and table dressing area
- Supervise tabletop presentation for meal service
- Floor presence during shift, greeting and interaction with guests
- Prepare shift schedules according to Hotel occupancy and special functions
- Handle and resolve constructive guest feedback
- Complete menu knowledge
- May assist in other F&B outlet when needed
- Maintain inventory of equipment, linen and other supplies
- Monitor and control POS system with regards to guest checks and hotel reports
- Assume additional responsibilities in Restaurant Manager's absence
- Other duties as required
Qualifications
Excellent customer service skills are required.- Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment
- Clear & concise written and verbal communication skills in English are required.
- Must be proficient in Microsoft Office, namely Word and Excel.
- Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
- Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations
- Strong food/wine and liquor knowledge is required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally authorized to work in the United States.
