Assistant Manager Hotel Hartness

The Hotel Hartness is actively searching for a passionate, organized, and customer-focused Assistant Manager to join our Front Desk and Guest Services team. This is position is full time.

***Hotel Experience Preferred**

The right candidate will be a hands-on leader, often working full shifts interacting with guests directly at the front desk. The ideal candidate must be willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer. Weekend availability for high volume days is required and expected.

Hartness, the Greenville area's most exciting and architecturally stunning traditional neighborhood development, is home to a new 75,000 square foot boutique hotel. The new development, managed by Hay Creek Hotels, features 73 luxury suites, meeting and event space, waterside restaurant, and a world-class luxury spa.

Guest rooms are well appointed with a fresh and modern motif, offering several different suite configurations designed to appeal to a wide variety of audiences. The hotel also includes two levels of indoor and outdoor meeting and conference space options, featuring The White Oak Ballroom that can host up to 300 guests.

Just a short walk from the main hotel is the hotel's restaurant, Patterson Kitchen + Bar, named to honor a branch of the Hartness family tree. With a wrap-around porch and window walls, diners are able to enjoy waterside dining next to the tranquil and serene pond setting. The heart of the restaurant is the exposition kitchen that prepares a variety of locally and regionally inspired menu items.

The hotel also features Spa H, a luxurious spa designed and managed by WTS International. With six treatment rooms and a comprehensive menu of unique and creative treatments, the spa is truly something never offered before in the Greenville area.

Job Summary:

Directly manage all front desk agents, night auditors, and guest service associates, including recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff. Consistently practice, lead, and train associates on all procedures and service standards.
Have an expert working knowledge of hotel property management system (Room Master). Troubleshoot PMS integrations, load rates and packages, ensure all guest service agents are well versed in navigating the system, and verify transactions are posted correctly. Review PMS repots daily.
Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, verifying payment, and coordinating bell services.
Lead staff by professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance issues, and safety concerns.
Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions. Have full knowledge of all parking options, guest charges, and fees. Working knowledge of all rates, packages, and booking restrictions.
Supervise all cash and accounting practices performed at the front desk.
Maximize Yield Management. Oversee and manage forecast, schedule, and reservation transaction reports daily. Manage and maintain all third-party reservation sites and rates offered.
Work closely with Sales department to develop creative packages and promotions to maximize sales and overall guest experience. Create personalized amenity options, working with F&B and Marketing team. Work with Corporate Media Manager to ensure promotions are effectively promoted digitally.
Work closely with Housekeeping Manager on all in-house room requests, issues, and room status'. Assist with Lost and Found management. Ensure Lost and Found procedures are followed accordingly.

Hay Creek offers an extensive benefit and incentive package, including;

· Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness

· Competitive Salary/Wages

· Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave

· Standard Annual Performance/Salary Reviews

· Merit and Cost of Living Adjustments

· Complimentary Meals Daily

· Free Parking

· Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties

· Discounts at specific property partners (NEIRA, Historic Hotels of America)

· 50% Discount when Dining at any HCH Property

· Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)

· Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities

· Supportive, open-door policy work environment

· Work Culture that is fun, energetic and motivating

· Employee Recognition Program - 'Delight and Surprise Dollars'

· Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

We are an E-Verify Employer; SC ONLY

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.

Required Experience:

• Recent 3+ years Hotel Front Office Management experience required
• Strong background in Rooms Division, with natural customer service skills
• Strong experience in Property Management software (Room Master a plus)
• Excellent verbal and written communication skills.
• Strong knowledge of revenue management and online booking agents
• Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Hotel forecasting experience
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
• Ability to establish a strong service culture and maintain high customer service standards
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Successful completion of background check and/or DMV check.