Assistant Manager, Guest Services

Juneau, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We're innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 
We're looking for an amazing Guest Services professional to fill this role, which is based in our Juneau office.  You'll be responsible for managing a seasonal team of approximately 7 Supervisors and help ensure overall management coverage for the entire division. During the summer season, it is a seven day per week operation with varying schedules each day so requires flexibility on the part of the Assistant Manager.  This is a new position to the division and will offer great support to all departments within the location
 
Here's a summary of what Holland America Line and Princess is looking for in its Assistant Manager, Guest Services. Is this you?

Responsibilities:

• Supports the local team during the operating season and performs "Manager on Duty" responsibilities
• Assists with recruiting & hiring all seasonal positions within the division
• Oversees training & management of all seasonal Operations Supervisors
• Assists with building/auditing allocations
• Assists with dispatch creation 
• Oversees vendor & ship communications relating to tour counts, scheduling & logistics
• Assists with local SAY & HESS initiatives

Requirements:

• High School Diploma or Equivalent Experience
• Preferred minimum - 2 year of work experience
• Demonstrated supervisory experience in a business environment is preferred.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management, and customers.

Abilities, Knowledge and Skills: 

• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems, Excel and Word.
• The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. 
• The ability to work in fast-paced environment with multiple tasks and external influences.
• The ability to work independently with minimal supervision while achieving daily goals.
• Demonstrate an ability to maintain confidentiality.
• Ability to communicate, coordinate and collaborate with multiple departments, management, and staff. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• You must have a current, valid driver's license with a clean driving record. A Motor Vehicle Report (MVR) will be requested.

Benefits:

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 
Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA) 

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com