Assistant Manager- Dog Boarding/Daycare Resort

Indeed Job details-Assistant Manager

Salary

Starting Salary $40,000 willing to negotiate depending on experience.

Job Type

Full-time

Full Job Description- Previous Experience working in a Dog Daycare/Boarding Facility or Vet's Office Required.

Job Description

Managers often exemplify a few characteristics; they are energetic, enthusiastic, and have the ability to lead people. They must love working with people and dogs. They will assist the General Manager in day-to-day operations, while also overseeing employees in all aspects of the resort. They need to have the ability to fill in wherever they are needed at any given time, in addition to possessing strong customer service skills. Previous experience is preferred; however, it is not required. Some weekend and holiday hours are required.

Essential Job Functions:

• Carries out and attains the mission and goals of the business.
• Assure all guests are cared for in compliance with the company goals.
• Maintain a strong resort culture and lead by following Company Values and Mission.
• Health and safety of the workforce.
• Empower employees to take responsibility for their jobs and goals. Delegates responsibilities and expect accountability and feedback.
• Monitor/measure customer satisfaction.
• Ensure the staff is always in proper uniform.
• Well-organized and detail-oriented.
• Responsible for assisting the GM/Owner in the running of the business.
• Assists the GM/Owner with hiring staff for the resort.
• Supervises all Front-End Staff and Back-End Staff when acting as Manager on Duty.
• Opens/Closes building.
• Has the ability to complete any job requirement of any staff member except the owner.
• Always monitoring staff in every task and interaction to ensure 100% compliance with Operations Manual; retrain any discrepancies large or small.

Front-End specific Job Functions:

• Front-end tasks should be completed when the lobby is slower (i.e. 10 am-3 pm).
• Scheduling of all Front-End staff.
• Inventory management of front-end specific supplies.
• Provides continuing education for front-end staff.
• Greets all customers coming into the building.
• Check-In / Check-Out procedures in the point of sale system.
• Accepts payment from customers.
• Answers telephone inquiries.
• Provides tours of the building to potential customers.
• Develops pet feeding/medication schedules.
• Feeds/medicates dogs when necessary.
• Other duties as assigned by the General Manager.

Back-End specific Job Functions:

• Back-end tasks should be completed when the lobby is slower (i.e. 10 am-3 pm). Back-end focused Assistant Managers should maintain an 80/20 split of their time, with the majority of the time being customer-facing.
• Scheduling of all Back-End staff.
• Inventory management of back-end specific supplies.
• Provides continuing education for back-end staff.
• Oversees all disinfecting, bathing, and daycare procedures.
• Prioritize and coordinate daily, weekly and monthly duties of Pet Care Technicians and ensure adherence to rules and procedures.
• Other duties as assigned by the General Manager.
• Must wear the front-end uniform unless specifically scheduled to work in the back for their shift.

Job Requirements:

• Customer service-oriented
• Must work any shift outside of their regular schedule upon request of the GM/Owner
• Weekend and Holiday hours are required

Company Description

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com/Roxbury) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including a 35% discount on all services, and health insurance.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Holidays
• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work setting:

• In-person

Application Question(s):

• In order to apply for this role, it is necessary to have experience is required in a dog daycare, dog boarding or veterinarians office . Please describe your previous professional dog experince.
• Please describe previous team management experience.

Experience:

• Professional Dog handling: 5 years (Required)

Work Location: In person