- Total compensation estimate of $36,240 (base pay + sales commission) starting, with an additional $18,000 in benefits. Hourly wage estimate $15-$18/hour.
- Eligible to win bonuses and award incentives based upon sales performance
- Insurance options include: Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life, Accident, and Critical Illness insurance
- Paid Time Off, including 9 Paid Holidays!
- 401k plan with company match of up to 6%
- Employee Assistance Program
- Associate Phone Discount Program
- Employee Development & Training
- Corporate Chaplain Program
- Assist management on change efforts related to product and service knowledge and sales behaviors for associates.
- Provide customer relations by engaging with customers, ensuring customer needs are being met, and providing general support of the sales team.
- Ensure a positive shopping experience for all customers, addressing and resolving concerns, soliciting customer feedback, and satisfying customer requests.
- Provide coaching on sales, product, and customer training to ensure the highest level of customer service and sales.
- Provide outstanding customer service experiences by embracing company values, offering product and service offerings, and offering knowledge to provide the highest level of care to customers.
- Serve as floor management to ensure store associates are delivering an exceptional customer service experience, building relationships, and delivering on customer service and sales goals.
- Provide subject matter expertise on all store functions, including products, pricing plans, promotions, and service features, as well as those of competitors.
- Partner with store leadership to ensure that all merchandising and operational directives are completed timely and accurately.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Assist with completing operational responsibilities including store scheduling, training goals, cash administration, inventory counts, monitoring inventories, and store maintenance and upkeep.
- Serve as Apple Master for assigned store(s), if applicable.
- Serve as the Business in Retail (BiR) expert through USCC, if applicable.
- Responsible for shipping Trade in devices (HYLA) and early upgrade devices for assigned store(s).
- Responsible for store appearance (cleanliness, organization, accessory stocking/merchandising).
- Assists Store Manager/Area Manager in driving results and meeting store goals, according to quarterly sales expectations established:
- BiR
- New Activations
- Renewals
- Connected Devices
- Prepaid New
- Store Statflo ROI/Accounts Attempted
- Need to own 5 (minimum) data points. A minimum of 3 data points need to be sales-driven data points (i.e. DP+, DPD, Plan Mix).
- Must be owner of at least 2 Rocks in store L10.
- Must maintain a minimum of .20 productivity quarterly.
- Administrative Duties to be assigned by Store Manager, DOA, Hyla, Early upgrades, Statflo accountability, RMA’s, receiving inventory, and training and onboarding of new associates.
- Progress reviews will occur quarterly, with Action Plans built as needed.
- The first 6 months in the role is always a stretch assignment.
Additional Duties and Responsibilities
- Build and maintain positive relationships with customers to become a trusted advisor and provide total wireless solutions throughout the life-cycle of the customer.
- Deliver an exceptional customer experience to each and every customer in every interaction.
- Utilize the UScellular sales process and tools to uncover and identify customer needs and the reason for their visit.
- Assist customers with exploring and discovering UScellular products and services that match their current and future needs.
- Continually strive to be the most knowledgeable mobile expert in order to demonstrate and educate customers on UScellular products, services, and promotions.
- Greet customers in a timely and professional manner.
- Review the customer’s purchase to explain products and ensure understanding of features and billing.
- Accurately process customer sales, billing transactions, warranty claims, and insurance exchanges.
- Troubleshoot and problem-solve to resolve customer questions about devices, services, and plan details.
- Consistently meet or exceed established customer prospecting, sales and performance targets as set by Atlantic Wireless and UScellular. Sales and prospecting goals are subject to change, as business necessitates.
- Complete all UScellular and Atlantic Wireless training programs and compliance requirements.
- Embrace and participate in all UScellular and Atlantic Wireless trainings, meetings, communication platforms, and other initiatives.
- Understand and comply with all UScellular and Atlantic Wireless policies and procedures.
- Position may require travel to assist in another store location, participate in meetings, or attend company events.
- Job descriptions and duties are subject to change. Employees may be asked to perform other related duties as assigned, based upon the current needs of the organization.
- Model the behaviors of our company core values (Fun, Integrity, Respectful, Relentless).
- Demonstrate a high-level of trust, dependability, and reliability.
- Maintain an enthusiastic, positive, professional, and collaborative approach to the position and duties.
- Possess strong written and interpersonal communication skills required to develop and maintain customer and coworker relationships.
- Must be able to communicate over the phone and in-person with customers and company personnel.
- Must be able to sit or stand in a stationary position 50% of the time.
- Must be able to bend or stoop to obtain and restock merchandise.
- Must be able to operate computers proficiently and use multiple applications simultaneously to process transactions and sales. Proficiency with spreadsheets and email is important.
- Previous prospecting through calls and texts, and sales experience in a customer service-oriented environment desired.
- Experience in the cellular or retail industry is preferred.
- High school diploma or state equivalency required.
- Must be flexible to work evenings, weekends, and holidays as required.
- Must have a valid driver's license, a reliable form of transportation, and be able to operate a motor vehicle.
- Candidates for hire are subject to a criminal background check.