Address
Form of workAssistant Manager
Bath, NC
Amazing career opportunities. Fantastic company culture. Top-notched compensation structure and benefits package with employee perks. Sound good? Our Assistant Manager position is for you!
Summary
Atlantic Wireless, a top agent of UScellular™, is looking for dynamic and motivated Assistant Managers to assist with leading one or more of our retail store locations. Successful Assistant Managers are servant leaders driven to excel by coaching associates to serve new and existing customers with professionalism and enthusiasm. If you want to work for a company that values integrity and respect while relentlessly serving customers in a fun (but a little weird) family work environment, this is the opportunity for you!
Here is what our associates have to say:
Summary
Atlantic Wireless, a top agent of UScellular™, is looking for dynamic and motivated Assistant Managers to assist with leading one or more of our retail store locations. Successful Assistant Managers are servant leaders driven to excel by coaching associates to serve new and existing customers with professionalism and enthusiasm. If you want to work for a company that values integrity and respect while relentlessly serving customers in a fun (but a little weird) family work environment, this is the opportunity for you!
Here is what our associates have to say:
- “AWC is an amazing company with great core values. I love being a part of this team.”
- “The culture is fantastic.”
- “AWC is a great place to work. The company has changed my life for the better.”
- “I love working for Atlantic Wireless. You feel like family and like they truly care. Great benefits and pay structure.”
About Us
Atlantic Wireless is the world-class owner and operator of UScellular™ retail stores in multiple states. Our retail stores are operated with the highest standard of excellence where we treat our customers like family. The purpose of the Atlantic Wireless Store Experience is to inform, illuminate and inspire. We go beyond the call. We are trusted advisors who have intimate knowledge of our customers’ needs and business. Our customers think of us first for any solution and become advocates for Atlantic Wireless.
Assistant Manager Key Duties and Responsibilities
- Assist management on change efforts related to product and service knowledge and sales behaviors for associates.
- Provide customer relations by engaging with customers, ensuring customer needs are being met, and providing general support of the sales team.
- Ensure a positive shopping experience for all customers, addressing and resolving concerns, soliciting customer feedback, and satisfying customer requests.
- Provide coaching on sales, product, and customer training to ensure the highest level of customer service and sales.
- Provide outstanding customer service experiences by embracing company values, offering product and service offerings, and offering knowledge to provide the highest level of care to customers.
- Serve as floor management to ensure store associates are delivering an exceptional customer service experience, building relationships, and delivering on customer service and sales goals.
- Provide subject matter expertise on all store functions, including products, pricing plans, promotions, and service features, as well as those of competitors.
- Partner with store leadership to ensure that all merchandising and operational directives are completed timely and accurately.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Assist with completing operational responsibilities including store scheduling, training goals, cash administration, inventory counts, monitoring inventories, and store maintenance and upkeep.
- Serve as Apple Master for assigned store(s), if applicable.
- Serve as the Business in Retail (BiR) expert through USCC, if applicable.
- Responsible for shipping Trade in devices (HYLA) and early upgrade devices for assigned store(s).
- Responsible for store appearance (cleanliness, organization, accessory stocking/merchandising).
- Assists Store Manager/Area Manager in driving results and meeting store goals, according to quarterly sales expectations established:
- BiR
- New Activations
- Renewals
- Connected Devices
- Prepaid New
- Store Statflo ROI/Accounts Attempted
- Need to own 5 (minimum) data points. A minimum of 3 data points need to be sales-driven data points (i.e. DP+, DPD, Plan Mix).
- Must be owner of at least 2 Rocks in store L10.
- Must maintain a minimum of .20 productivity quarterly.
- Administrative Duties to be assigned by Store Manager, DOA, Hyla, Early upgrades, Statflo accountability, RMA’s, receiving inventory, and training and onboarding of new associates.
Items of Note:
- Progress reviews will occur quarterly, with Action Plans built as needed.
- The first 6 months in the role is always a stretch assignment.
Additional Duties and Responsibilities
- Build and maintain positive relationships with customers to become a trusted advisor and provide total wireless solutions throughout the life-cycle of the customer.
- Deliver an exceptional customer experience to each and every customer in every interaction.
- Utilize the UScellular sales process and tools to uncover and identify customer needs and the reason for their visit.
- Assist customers with exploring and discovering UScellular products and services that match their current and future needs.
- Continually strive to be the most knowledgeable mobile expert in order to demonstrate and educate customers on UScellular products, services, and promotions.
- Greet customers in a timely and professional manner.
- Review the customer’s purchase to explain products and ensure understanding of features and billing.
- Accurately process customer sales, billing transactions, warranty claims, and insurance exchanges.
- Troubleshoot and problem-solve to resolve customer questions about devices, services, and plan details.
- Consistently meet or exceed established customer prospecting, sales and performance targets as set by Atlantic Wireless and UScellular. Sales and prospecting goals are subject to change, as business necessitates.
- Complete all UScellular and Atlantic Wireless training programs and compliance requirements.
- Embrace and participate in all UScellular and Atlantic Wireless trainings, meetings, communication platforms, and other initiatives.
- Understand and comply with all UScellular and Atlantic Wireless policies and procedures.
- Position may require travel to assist in another store location, participate in meetings, or attend company events.
- Job descriptions and duties are subject to change. Employees may be asked to perform other related duties as assigned, based upon the current needs of the organization.
Skills, Competencies, and Behaviors
- Model the behaviors of our company core values (Fun, Integrity, Respectful, Relentless).
- Demonstrate a high-level of trust, dependability, and reliability.
- Maintain an enthusiastic, positive, professional, and collaborative approach to the position and duties.
- Possess strong written and interpersonal communication skills required to develop and maintain customer and coworker relationships.
- Must be able to communicate over the phone and in-person with customers and company personnel.
- Must be able to sit or stand in a stationary position 50% of the time.
- Must be able to bend or stoop to obtain and restock merchandise.
- Must be able to operate computers proficiently and use multiple applications simultaneously to process transactions and sales. Proficiency with spreadsheets and email is important.
Requirements
- Previous prospecting through calls and texts, and sales experience in a customer service-oriented environment desired.
- Experience in the cellular or retail industry is preferred.
- High school diploma or state equivalency required.
- Must be flexible to work evenings, weekends, and holidays as required.
- Must have a valid driver's license, a reliable form of transportation, and be able to operate a motor vehicle.
- Candidates for hire are subject to a criminal background check.
We Offer a Total Rewards Package
- Total compensation estimate of $27,200 (base salary + sales commission) starting, with an additional $18,000 in benefits. Hourly rate equivalent estimate $12-14/hour.
- Eligible to win bonuses and award incentives based upon sales performance
- Insurance options include: Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life, Accident and Critical Illness insurance
- Paid Time Off, including 9 Paid Holidays!
- 401k plan with company match of up to 6%
- Employee Assistance Program
- Associate Phone Discount Program
- Employee Development & Training
Equal opportunity is Atlantic Wireless policy. We select the best-qualified person for each position in the organization. No company associate will discriminate against an applicant for employment or a fellow associate because of race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, genetics, age, pregnancy, marital status, political affiliation, disability, protected veteran status, or any other characteristic protected by law.
