Assistant Manager, Banquet Operations

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                          Assistant Manager, Banquet Operations

DEPARTMENT:                                                Food

GRADE/FLSA STATUS:                                L10 – Exempt

BADGE TYPE/COLOR:                                 Key-Blue                                                              

REPORTS TO:                                                  Banquet Operations Manager

SUPERVISES:                                                    Banquet Services Supervisor

JOB SUMMARY:

Assist with the responsibility for the overall success of the convention business encompassing Catering, Conventions Services and Banquets.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ø  Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Ø  Act as a Key Leadership role within the Convention Services Segment of Meeting Operations Business

Ø  Perform all manager duties in absence of a Banquet Operations Manager

Ø  Assist in the preparation of annual staffing projections for Banquet Operations

Ø  Assist with the development, implement and monitor budget, annual forecast, market and business plan, capital budget, expense control

Ø  Assist with tracking incremental revenue and forecast monthly groups

Ø  Assist with managing customer relationships from account turnover through execution of event

Ø  Assisting in collaboration with F&B in designing, planning and pricing of all menus

Ø  Ensure all food and beverages served meet established standards

Ø  Enforce appearance standards

Ø  Encourage Spotlight standards; serve as Spotlight role model

Ø  Build templates for schedules, shift logs, seating charts

Ø  Assisting with working with operational and support departments to ensure that quality of product and level of service is acceptable and meeting customer needs

Ø  Assist in maintaining established policies and procedures to ensure accurate and timely handling of both the billing and distribution of gratuity of all functions, works closely with Sales Team, Accounting and Operations Teams to ensure compliance with all established procedures

Ø  Assist in working to streamline department operations through the continuous assessment of policies and procedures, work processes and program effectiveness and value

Ø  Provide continuous positive coaching for development of employees and appropriate corrective action when necessary

Ø  Ensure completion and delivery of accurate timely performance appraisals and maintains accurate work history entries

Ø  Special projects, as requested

Ø  Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

Ø  Develop and maintain strong teamwork between front of house and back of house banquet personnel as well as work with other departments for the overall good of the casino

Ø  Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions and transfers

Ø  Monitor Bartenders and other employees with cash to ensure proper cash handling procedures

Ø  Conduct a physical inventory of bar ware and requisition replacement items as needed

Ø  Ensures all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

Ø  Monitor asset control of liquor bottles, draft and bottled beer, and wine

Ø  Adhere to regulatory, departmental and company policies in an ethical manner

MINIMUM QUALIFICATIONS:

Ø  High school diploma or GED required

Ø  One to three years Banquet/Convention industry experience required

Ø  One to three years in management capacity experience required

Ø  CARE certified preferred

Ø  Must demonstrate the following essential knowledge and skills:

Ø  Knowledge of food preparation and presentation

Ø  Good computer skills

Ø  Excellent interpersonal skills

Ø  Documented excellent leadership/motivational skills

Ø  Knowledge of budgetary and planning activities

Ø  Able to attend to multiple priorities simultaneously

Ø  Problem-solving abilities

Ø  Willing to learn and be adaptable

Ø  Attention to detail/Observant

Ø  Documented teamwork behaviors and attitudes

Ø  Professional appearance and grooming

PHYSICAL, MENTAL AND ENVIRMENTAL DEMANDS:

Ø  Must be able to respond calmly and make rational decisions when handling employee and/or guest demands in a fast-paced environment

Ø  Must be able to be on property expected throughout all key result times

Ø  Must be able to stoop, bend, reach, kneel, twist and grip items

Ø  Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier

Ø  Must be able to lift up to 25pounds and carry 5 pounds

Ø  Must be able to respond to visual and aural cues

Ø  Must be able to read, write, speak and understand English

Ø  Must be able to be on feet for 10-12 hours per day

Ø  Must be able to travel overnight if required

Ø  Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Ø  Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.        12.29.20