Assistant Manager

Title: Assistant Store Manager (ASM)

Reports To: Store Manager (SM), General Manager/Area Manager (AM/GM)

Direct Reports: Customer Service Associates (CSAs), Stockpersons

SUMMARY           

 The Assistant Store Manager will assist the Store Manager in overall function of the store and in controlling all activities relating to the store’s operation.  

 QUALIFICATIONS

 2+ years of experience in a lead or management role in a fast paced retail environment OR in retail training

 Excellent communication and people skills

 Desire to work as a team with a results driven approach

 Proven communication skills

 Ability to multi task and problem solve

 Advanced computer skills, including Microsoft Office (WORD, Excel. Power Point, Publisher).

 Spur of the moment transportation required

 Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

 TAM Card may be required depending upon location

 Additional Security clearance may be required depending upon location

 ESSENTIAL DUTIES AND RESPONSIBILITIES

 Handles large multiple sales and assists CSAs to build multiple sales

 Opens and closes the store

 Assists Store Manager and maintains well documented financial controls, maintain a clean and orderly store environment, serving as an appropriate role model to all sales staff, etc.

 Assists Store Manager in creating an “Effective Sales Team” as evidenced by: motivated and knowledgeable sales staff, sales floor is adequately covered, etc.

 Supervisory duties entail coaching of departmental staff and new hire checklists

 May act on behalf May assist store Managers with 40/80 reviews

 May communicate with manager/buyers regarding fit, popularity, etc., of merchandise

 Will fully understand and utilize all store software systems such as: WebIM and Store force, etc.

 Will assist the Store Managers and have a full understanding of all KPI Targets

 Establishing and maintaining Guest Services through WE$ACT

 Establishes repeat clientele, i.e., tickler file and thank you notes

 Assists in the upkeep of the store: maintaining store displays and merchandising.

 May assists with inventory, checking in, and transfers of merchandise

 Regarding customer relations, handles each customer in a courteous and gracious manner with an attentive response to all customers

 Must have complete knowledge of the store’s stock in clothing, shoes, T-shirts, gifts, souvenirs, sundries, etc.

•  May expect to work at least one six- day work week, with proper OT, during December or January
• To conduct him/herself in the spirit of the MRG mission, vision, core values and organizational health
• Other duties may be assigned

       PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is required to sit and climb or balance. The employee must regularly lift and/or move up to twenty five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

FLSA STATUS: Hourly – Overtime may be approved by the Regional Director in writing

 COMPETENCIES

Judgment/Decision Making

Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower, more thorough approaches, i.e., is neither indecisive nor a hip-shooter. Shows common sense. Anticipates consequences of decisions.

Communication – Oral

Communicates effectively one to one, in small groups and in public speaking contexts. Demonstrates fluency, “quickness on one’s feet,” clarify organization of thought processes, and command of the language. Easily articulates vision and standards. Keeps people informed.

Organization/Planning

Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well.

Business Literacy

Understands and absorbs new information. Stays current with developments in our field. Expects others to stay current with developments in the field. Frequently shares new knowledge with others. Integrates new information to enhance existing models or create new ones. Helps others translate new information into practical application in our area.

Customer Focus

Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes “partner” relationships with customers. Regarded as visible and accessible by customers.

Work Ethic/Integrity

“Ironclad.” Does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behavior toward others. Earns trust of coworkers. Maintains confidences. Puts organization’s interests above self. Does what is right, not what is politically expedient. “Fights fair.” Intellectually honest; does not “play games” with facts to win a point.

Initiative

Seeks out and seizes opportunities, goes beyond the “call of duty,” finds ways to surmount barriers. Resourceful Action-oriented “doer,” achieving results despite lack of resources. Re-Stimulates languishing projects. Shows bias for action (“do it now”).

Collaboration/Teamwork

Cooperates with staff at all levels of the organization. Willingly reaches out to staff, volunteers and customers to proactively share information, knowledge, expertise, and time with others to achieve common goals. Works to overcome geographic, departmental, and/or Affiliate boundaries and establishes cohesive, effective relationships with peers. Enthusiastically supports the common goals and mission of the organization. Shares credit.

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This job description doesn't constitute a contract of employment as ARG may exercise its employment-at-will rights at any time.

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