Assistant Manager

Planet Fitness is looking for talented Assistant Managers. This role requires oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The AssistantManager will be accountable for leading a team with a focus to establish a fun yet competitive culture, positive member experiences, drive sales and revenues and contributes to profitability. The Assistant Manager reports directly to the General Manager.

Assistant Manager Job Requirements:

- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

- Assist with organizing weekly schedules for team members.

- Monitoring attendance, tardiness, and time off

- Assigning duties to specific employees based on role and skills

- Supervising employees and assisting with tasks as necessary

- Observe performance and share feedback with your General Manager, upper management,

and team members. Assist in performance improvement process.

- Assist with new employee onboarding and coaching current team member tasks

- Provide excellent customer service and hospitality to our members

- Adhering to company policies and health, safety and employment standards

- Adhere to policy and procedures related to member interactions always protecting sensitive

information.

- Maintain club cleanliness and ensure all aspects of the club are in like new condition.

- Drive sales and member experience metrics.

- Conduct daily walk-throughs of the club to ensure PF standards are being met or exceeded.

- Ensure prompt opening / closing of the gym.

- Coach team members on exceptional hospitality at the front desk

- Resolve member concerns and address billing issues upon check-in.

- Determine and communicate equipment repair in Fitness EMS in a timely manner.

- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

- Ensure nightly closing paperwork is correct and communicated.

- Provide leadership within a team to achieve club goals.

- Determining and improving weak areas of the club.

- Communicate with overnight cleaning team and expect to do overnight inspections from time to time

Job Benefits:

- Full benefit package including Health, Dental, Vision, EAP and Life Insurance

- Paid training

- High school diploma or GED required

-1-2 years prior supervisory experience.

- Knowledge of training, recruiting and hiring high performing staff is preferred

- CPR certification preferred.

- Continual standing and walking during shift.

- Continual talking in person or on the phone during shift.

- Must be able to occasionally lift up to 50 lbs.

- Will occasionally encounter toxic chemicals during shifts.

- Must successfully pass background check after offer of employment in accordance with local, state and federal laws.