Assistant Manager

Lock and Key Escape, LLC is a family-owned and operated escape room, family entertainment, and team building company that operates two locations in Minnesota.

Assistant Manager Job Description

Working with the small family-owned corporate team, help be a part of growing our team, bringing excellent customer service, and increasing our visibility in the community, while also being a part of the team that brings magic to life in our escape room games. Help our customers leave with a smiling face, and a story to tell!

A qualified applicant will:

• Have excellent customer service,
• Basic computer skills,
• Be a self-starter.

Preferred applicants will:

• Basic electronics, programming or set design skills
• Advertising or promotions background, or
• Management Experience

The Assistant Manager will be responsible for:

• Running Escape Rooms Games
• Training and coaching of staff
• Answering phone calls, and helping customers purchase tickets.
• Location cleanliness and upkeep
• Work with the leadership team to assist with room fixes, improvements, and new game construction
• Location scheduling and staff management (hiring, firing, promoting, discipline)
• Purchase items needed to keep location stocked
• Location promotion through online advertising, local chamber involvement, tours, party hosting, etc.
• Assisting with additional team-building efforts
• Being an active member of weekly leadership meetings

Hours:

As an escape room - we are a very nights and weekends business. Required hours will vary, however, a standard schedule will typically consist of Thursday-Sunday, with rotating weekends off once a month.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Application Question(s):

• In one to two sentences, what excites you about this position?

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person