Assistant Manager

Join the fastest growing cookie company in America. Crumbl Cookies is a fun and upbeat place that needs responsible, reliable and talented leaders to assist in operations, to engage and inspire the crew to deliver outstanding customer service, and to serve up incredible quality cookies to our customers.

The Assistant Manager will also work with the rest of the leadership team to consistently deliver great customer experiences and maintain a positive work environment. We seek leaders who treat both customers and team members with care, dignity, and respect.

ROLE REQUIREMENTS

LEADERSHIP & MANAGEMENT: Help lead the team to accomplish various objectives and oversee a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the Crumbl Culture. Fulfill many management functions when the store manager is not present.

PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current and future roles in the store.

OPERATIONS: Supervise a variety of Crumbl operational areas including quality control, cookie baking process, cookie presentation, delivery experience, and more.

CUSTOMER SERVICE: Achieve the store's goal for quality customer service. Customers are our #1 priority. We want every customer to receive an outstanding welcoming and service.

COMMUNICATION: Communicate clearly and frequently with store leadership team and crew through written and verbal means.

TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment apps, email, team member communication app). Be able to problem solve technology issues through key technology support contacts when needed.

ATTENTION TO DETAIL: Highly aware of the details of baking and customer service process and ensures those details are managed, communicated, and disseminated to the team members as frequent as on a daily basis.

CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe bakery environment, exceeding regulatory and company requirements at all times.

FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment.

SAFETY: Constantly train and coach on safety first

ROLE QUALIFICATIONS

CHARACTER: Naturally has strong personal values and displays these through action and word.

WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities

CULTURAL FIT: Has a strong internal "why" that aligns with owners and Crumbl, has similar values and character, and has a passion for food and baking.

EXPERIENCE: Preferably has at least one year of business, leadership, management, and food or restaurant experience.

EDUCATION: High school diploma and higher.

COMMITMENT TO THE CUSTOMERS & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything.

*** To ensure you are successful in the desired role, a paid, mandatory 30 day training period will take place following hiring in one or both of our other locations in Princeton, NJ and Turnersville, NJ***

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 35 per week

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• In which state do you reside?
• Are you over 18 years old?
• Describe what you know about Crumbl Cookies.
• Describe a little about yourself, including your personality, interests, hobbies, etc.
• Please explain in detail your prior work experience in QSR/food industry, including your role(s) and responsibilities. In particular, explain your experience in managing people, as well as your experience in the operational side (e.g., inventory mgmt, scheduling, etc.)
• Please make sure to enter BOTH (1) your mobile number and (2) email address for us to contact you in order to move forward
• Please list 2 references (Name and phone number) from your previous employment, preferably someone to whom you reported (i.e., your supervisor).
• The position requires open availability, i.e., open to close availability, including weekends. Do you have open availability, including weekends? Note that Crumbl is CLOSED on Sundays.
• (1) Do you have any physical limitations or restrictions that may prevent you from working while standing for several hours? (2) Do you have any allergies (nuts, gluten, fruit, etc..)
• Our anticipated GRAND OPENING is END OF MAY, 2024. However, you will need to train in our Princeton Crumbl store (650 Nassau Park Blvd, Princeton) or Mt. Laurel Crumbl Store (32 Centerton Rd., Mt. Laurel) up and until Grand Opening. Are you able to train in either store prior to the Grand Opening?

Experience:

• Customer Service: 3 years (Required)

Ability to Relocate:

• Hamilton Township, NJ 08691: Relocate before starting work (Required)

Work Location: In person