Assistant Manager

The Assistant Store Manager is responsible for overseeing and managing all aspects of store operations to ensure alignment with Company standards and expectations in partnership with or the absence of the Store Manager. This role involves evaluating all aspects of store performance, with a primary focus on people, customer service, store contribution, and adherence to shrink reduction initiatives. The Assistant Store Manager will lead, guide, and support store teams to achieve store sales and profit goals while prioritizing exceptional customer service. Additionally, this role is responsible for the recruitment, training, and development of store sales teams. As an Assistant Store Manager for Vapor Lounge you aid the Store Manager in owning all aspects of your assigned stores performance, as well as at all times act as an ambassador of Vapor Lounge. As an Assistant Store Manager you will be expected to Lead with the utmost integrity and honesty.

Key Responsibilities:

Exceptional Team Building:

· Recruit and select highly talented individuals and develop succession plans to support the company's growth objectives.

· Collaborate with peers to establish a company-wide talent pool of qualified individuals ready for their next step.

· Assist in consistent application of performance management practices, including performance appraisals, counseling, and development plans.

· Maintain compliance with company HR policies and procedures.

· Address employee relations issues in partnership with your Store Manager and Human Resources.

· Prioritize safety by upholding company safety policies and ensuring the well-being of associates and customers.

Exemplary Customer Service:

· Act as the primary point of contact for addressing customer service issues within assigned store.

· Respond promptly and effectively to all customer inquiries.

· Ensure a high level of customer service excellence is achieved consistently and daily.

· Create and maintain a safe, accident-free environment for customers and associates by adhering to state, local, and federal regulations.

Merchandising and Inventory:

· Champion loss prevention initiatives and awareness programs.

· Contribute to meeting company shrink reduction goals.

· Oversee proper merchandising presentation and organization in accordance with the company's guidelines and processes.

· Identify and escalate inventory discrepancies as needed.

· Serve as the bridge between your location and HQ, facilitating the championing of new ideas and processes to drive continuous improvement at Vapor Lounge.

Qualities and Competencies:

· Effective in managing work processes and aligning them with business goals.

· Demonstrates strong business acumen.

· Must have the ability to effectively conduct in-person as well as virtual meetings

· Skilled in planning, prioritizing, and aligning resources effectively.

· Capable of building and nurturing talent within the organization.

· Collaborative and works effectively with cross-functional teams.

· Leads by example and communicates clearly and effectively.

· Ensures accountability and executes plans efficiently.

Qualifications and Special Skills:

· Excellent verbal and written communication skills.

· Proficiency in Microsoft Office Suite.

· Ability to adapt quickly in an ambiguous environment and manage multiple tasks and changing priorities.

· High School Degree or equivalent required; bachelor's degree in a related field preferred.

· 1 or more years of retail management or equivalent experience.

· Valid Driver's License required.

· Frequent travel required.

Physical Requirements:

· Involves sitting, standing, walking, hearing, and speaking on the telephone, as well as attending in-person meetings and working with paperwork and files.

· Regular attendance and punctuality are essential.

· Vision requirements include the ability to see information in print and electronically.

· Ability to stand, walk, and move around the store for up to 100% of working time.

· Occasional bending, squatting, kneeling, climbing, carrying, reaching, and stooping.

· Occasional lifting, carrying, pushing, and pulling objects weighing up to 20 pounds.

· Frequent travel required.