Address
Form of workJob Description
Job Skills / Requirements:
Does this describe you?
• Prior successful experience managing service workers in the Janitorial or other related industry at various locations.
• Possess strong customer service and relationship building skills.
• Highly motivated, goal oriented, high-achiever with excellent problem-solving skills
• Can conform to direct budgets and quality standards to achieve customer retention goals.
• Enjoys hiring and training of service personnel.
• Likes to work independently and be held accountable to your goals.
• Seeks opportunities for advancement.
If so, you are a great fit for Supreme Maintenance Organization’s Account Manager opportunity.
Position Title: Assistant Account Manager
Reports To: District Manager
Supervises: Supervisors and Cleaning Technicians
Basic Functions: Manage the servicing of the assigned account(s) to conform to direct cost budgets, quality standards, customer satisfaction and retention goals.
Major Responsibilities:
1. Report Open Position Request to Account Manager.
2. Assist with interviewing and making hiring recommendations for potential employees.
3. Assist with timekeeping for assigned account(s) and make daily corrections as required.
4. Assist with the review and control of labor and supply costs for assigned account(s) to ensure they conform to budgetary goals.
5. Inspect assigned account(s) to ensure that the work performed satisfies company and customer quality standards for account retention.
6. Visit customer(s) on a regular basis to maintain satisfactory relationships and to respond to customer concerns.
7. Assist in training and follow-up on training of new cleaning personnel.
8. Requisition and is accountable for necessary equipment, supplies, and keys at the assigned account(s).
9. Record and recommend disciplinary actions, termination, promotions, and evaluations to the Account Manager.
10. Manage and direct project work or additional services at the assigned account(s).
11. Assist personnel as required because of personnel shortages or special requirements.
12. Take immediate action on routine complaints and resolve day-to-day problems at the assigned account(s).
13. Assist with the completion of all assigned work orders.
14. Maintain a continuing program of evaluating and training personnel to ensure both a high level of performance and the availability of promotable personnel.
15. Responsible for developing and maintaining good employee relations and implementation of employee incentive programs.
16. Assist with developing planned maintenance schedules and work schedules at the assigned account(s).
17. Maintain Hazardous Communication Program and other safety responsibilities at the assigned account(s).
18. Perform such other duties as assigned by the District Manager/VP of Operations.
SMO is seeking passionate Team Members to assist and support our customers in maintaining a high level of cleanliness in their facilities. If you desire a consistent, stable, and secure job that provides meaningful work while building meaningful relationships, SMO is your new home!
SMO was founded in Greensboro, North Carolina in 1989 and is recognized throughout the Southeast as a janitorial service industry leader.
Benefits:
Daily Pay on Demand Pay
Paid Vacation
401(K)Savings Plan
Employee Assistance Program
Referral Bonuses
Company Uniforms
Opportunities for Advancement
Excellent Training and Personal Development Programs
Incentive and Recognition Programs
Supreme Maintenance Organization is an Equal Opportunity Employer (EOE). This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
