Assistant Housekeeping Manager | The Normandy Hotel

We're looking for a Assistant Housekeeping Manager who has overall responsibility for the housekeeping department. The ideal candidate for this position will have strong leadership skills, experience in housekeeping and leading a team. They will be well organized, able to work in a fast-paced environment and solve problems with a sense of urgency. They will have strong communication skills with both team members and guests, have a friendly and kind demeanor, as well as the ability to think outside the box. This is a non-exempt position that reports to the Hotel Manager.

The Property

The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

What You’ll Do

• Conduct inspections of guest rooms, public areas, and BOH while providing exceptional levels of service.
• Conduct monthly inventory of guest supplies, cleaning supplies, and linen as required.
• Interdepartmental communication with Front Office, F&B department, and Engineering to ensure a best-in-class guest experience.
• Ability to build a positive team culture by giving clear direction and expectations.
• Supervision of housekeeping team including mentoring, coaching, counseling and training under the guidance of leadership.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and take lead in the organization and coordination of Engineering and Housekeeping preventative maintenance programs and special projects.
• Ensure efficiency of housekeeping and laundry standard operating procedures and policies.
• Drive positive and seamless employee relations with contract colleagues, ensuring proper training and culture integration.
• You'll internalize and demonstrate our cultural values on a daily basis, understanding that the team is looking to you to set the tone.
• You will balance accountability and delivering at a high level with empathy and support to create an engaged team.
• You will be active, on the floor, and hands on with your team.
• You will provide on the spot feedback.
• While your focus will be on housekeeping duties, you will appreciate, value and understand the role every colleague plays in delivering our ethos and guest experience.

What You Bring to the Table

• 1+ Years in a hotel role.
• A curious, creative, dynamic leader who is unsatisfied with the status quo
• Naturally connection with colleagues and guests.
• Recognition of the importance of building relationships.
• Passion for hospitality will be apparent, just speaking with you.
• Caring, genuine, and relentlessly detail oriented.
• Ability to be on your feet for long periods of time.
• Ability to lift up to fifty pounds.

• An understanding that you have a tremendous impact on both the colleague and guest experience.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Gifted PTO Policy and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible, and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in various positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)