Assistant Housekeeping Manager

When you stay at the Thompson Denver, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Thompson Hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has enthusiasm for creating unique experiences in a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity.

At Thompson, we believe our guests select our hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This role will embody our leadership expectations: Championing Hyatt’s Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.

The Assistant Executive Housekeeper / Assistant Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. In addition, the Assistant Executive Housekeeper will promote an atmosphere that ensures customer and colleague satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Responsibilities include:

• Plans and organizes the cleaning of all guests' rooms and public areas.
• Provides daily cleaning assignments to room attendants.
• Addresses colleague issues in conjunction with the Executive Housekeeper.
• Manages staffing fluctuations.
• Ensures that all housekeeping colleagues have been thoroughly trained and are consistently following service standards and procedures.
• Inspects cleanliness of all hotel rooms and public areas.
• Provides current and prospective colleagues with information about company policies and job duties. Performs difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures.
• Effectively communicates with the front desk to update the room status and any delays when necessary.
• Trains and develops colleagues
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive colleague relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
• Performs any other duties as requested.

The budgeted salary range for this position is $58,000-65,000. Actual pay will be commensurate with experience.

Benefits: We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. We don’t want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance. Don’t forget, full-time and part-time colleagues are able to use accrued vacation time after 90 days of employment!

This application window is anticipated to be open at a maximum of 30 days. Applications will be reviewed in the order in which they are received.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications:

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills. Service oriented style with professional presentations skills.
• Demonstrated ability to effectively interact with people of diverse backgrounds.
• Progressive hotel Rooms leadership experience
  
• Thompson Leaders have high energy, an entrepreneurial spirit, motivational leadership skills, communication skills, and are effective in providing exceptional customer service and ability to improve the bottom line
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills