Address
Form of work
SalaryResponsibilities:
- Assist the GM in overseeing daily hotel operations and ensuring exceptional guest experiences.
- Handle guest check-ins and check-outs, including managing reservations and room assignments.
- Provide excellent customer service by addressing guest inquiries, concerns, and complaints in a timely and professional manner.
- Assist with managing hotel staff, including training, scheduling, and evaluating performance.
- Collaborate with various departments to ensure smooth operations, such as housekeeping, maintenance, and food and beverage.
- Conduct night audits to reconcile daily transactions and prepare reports for management.
- Assist with budgeting and financial management to achieve revenue goals.
- Maintain knowledge of hotel policies, procedures, and services to provide accurate information to guests.
- Utilize phone systems and other communication tools to handle incoming calls and messages effectively.
- Foster positive guest relations by anticipating needs, resolving issues promptly, and exceeding expectations.
Requirements:
- Previous experience in hotel management or a related field is preferred.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with a professional phone etiquette.
- Proficient in budgeting and financial management principles.
- Knowledge of hotel operations, including front desk procedures, housekeeping standards, and guest services.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills with the ability to handle challenging situations calmly and efficiently.
Benefits:
- Paid time off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- 401k with employer match
- FSA
- Hotel Discount Program
- Employee Assistance Program
- Weekly Pay
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
