Assistant Head Teller

Purpose:

To assist the Head Teller in the daily supervision of the teller area. Responsible for performing the Head Teller duties in the absence of the Head Teller. Perform all teller functions as well as solve problems and help with complex work-related matters. Guide and advise tellers in the efficient handling of member needs.

Essential Job Functions:

Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, and explaining policies and procedures to members.

• Assist Head Teller in handling teller activities to ensure accurate and prompt member service
• Serve as a mentor to tellers, leading through a positive example of professional conduct. Ensure that tellers are following all credit union policies and procedures.
• Responsible for maintaining the vault, including vault security and balancing, to assist or in the absence of the Head Teller
• Assist the Head Teller to ensure that security policies and procedures are followed.
• Assist the Head Teller in performing monthly teller audits according to Teller Procedures.
• Supervise teller operations in the absence of the Head Teller
• Work in the teller window and perform normal teller duties which involve: Receiving checks and cash for deposit, verifying amount, examining checks for endorsements, accepting loan payments, credit card payments and processing cash advances and account withdrawals.
• Assist with preparing work schedules and assigning duties to ensure efficient operation of teller department.
• Train new tellers.

Qualifications:

• Minimum 6 months recent teller experience preferred.
• High school graduate or GED required.
• Basic math skills required.

Equal Opportunity Employer/Veterans/Disabled

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance
• Profit sharing
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• Under 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Banking: 1 year (Required)

Work Location: In person