Assistant General Manager (Luxury Miami Property)

OVERVIEW:

An Assistant General Manager is responsible for providing clerical and administrative support to the General Manager. The Assistant General Manager is the liaison to the General Manager and residents primarily, but will also occasionally interact with vendors, board members and committee members, as well as onsite staff and staff within the corporate office.

DUTIES AND RESPONSIBILITIES

• Field and respond promptly to the majority of resident/homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform residents of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all resident/homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist General Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Assist General Manager with processing new resident/homeowners welcome packets, if applicable.
• Assist General Manager with issuing of key fobs, pool passes and processing access keys.
• Assist General Manager application processing and perform on-site community inspections as necessary.
• Assist General Manager with requests for proposals, repair quotes, insurance notification lists.
• Assist General Manager in preparing homeowner CC&R violation letter and communicate results of hearings to resident/homeowners within the time frames set by state statues or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with General Manager direction, client enrollment, and local office protocol.
• Participate in Associa training including Associa University webinars, etc.
• While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
• Other duties as assigned.

Requirements:

• Associate's Degree Required
• Must have a valid Florida Community Association Manager License (LCAM)
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of resident homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

at a proficient level.

• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player

Job Type: Full-time

Pay: $85,000.00 per year

Schedule:

• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Onsite Property: 5 years (Preferred)
• Office Administration: 3 years (Preferred)
• Financial Reporting: 3 years (Preferred)
• Microsoft Office programs: 5 years (Preferred)
• Customer service principles and practices: 10 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Community Association Manager License (Preferred)

Work Location: In person