Assistant General Manager - Club Pilates

Who are we:

Xponential Fitness is the curator of leading brands across every vertical in the boutique fitness industry. Xponential Fitness' portfolio of brands includes Club Pilates, the nation's largest Pilates brand; CycleBar, the nation's largest indoor cycling brand; StretchLab, a concept offering one-on-one and group stretching services; Row House, a high-energy, low-impact indoor rowing workout; AKT, a dance-based cardio workout combining toning, interval and circuit training; YogaSix, the largest franchised yoga brand; Pure Barre, a total body workout that uses the ballet barre to perform small isometric movements; STRIDE, a treadmill-based cardio and strength training concept; Rumble, a boxing-inspired full-body workout; and BFT, a functional training and strength-based fitness program.

Objective:Assistant General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. With the support of an Experience team, Assistant General Managers must exemplify leadership qualities in all areas of the business. Assistant General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The Assistant General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.

Duties/Responsibilities:

• Lead generation
• Strategically engage in marketing efforts to generate leads for the studio
• Lead Management
• Following the LASER process in order to convert leads to members
• New member acquisition and converting non-members to membership
• Membership and rider relations
• Build rapport and lasting relationships all members
• Retain existing members and engage with them in a way that generates referrals
• Handle all rider concerns with a solutions-focused attitude in a timely manner
• Hire and train new team members
• Manage sales associate schedule
• Supervise sales associate team performance and drive results
• Financial performance
• Collaborate with studio owner to set monthly, weekly, and daily targets
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations
• Maintain cleanliness and organization of the studio
• Ensure all technology is working and submit trouble tickets when necessary

Requirements/Qualifications:

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training sales reps in sales.
• Ability to manage and drive 2 revenue streams: memberships and retail.
• Must be fluent in english and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Xponential Fitness, INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.