Assistant General Manager (Agm)

We are looking for an experienced Assistant General Manager to assist the GM in directing daily business operations. The AGM should be experienced in a supervisory role, and be able to confidential deliver performance feedback, set goals, foster teamwork and clearly communicate business objectives. The AGM will oversee Hotel Operations during second shift.

The incumbent is required to have previous AGM experience in order to be considered for this position.

Essential Job Functions

Assisting the Operational and Financial Management of the Property

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, and house bank audits.
• Oversee operations of all Operated Departments, and interact directly with the head of departments.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Perform other duties as requested by management.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Position Requirements

• Associate or Bachelor’s degree preferred or
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services management, front desk, housekeeping, or related professional area.
• Intermediate knowledge of overall hotel operations.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.

We are an equal opportunity and affirmative action employer, compensation will be discuss at interview process.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Night shift
• Weekends as needed

Experience:

• Hotel management: 2 years (Required)
• Hospitality: 2 years (Required)

Work Location: In person