Assistant General Manager (Agm)

Assistant General Manager - Heartwood Furnished Homes

Location: Columbia, SC
Salary: $45,000 - $55,000 per year
Work Schedule: Thursday - Monday (On-call availability required)

About Heartwood Furnished Homes

Heartwood Furnished Homes is a leading vacation rental management company based in Columbia, SC, managing nearly 200 properties in the Midlands. We are dedicated to offering our guests exceptional stay experiences through meticulous attention to detail and outstanding customer service.

Job Overview

We are in search of an Assistant General Manager who is passionate about the hospitality industry and possesses a keen eye for detail. This position plays a critical role in ensuring operational excellence across all rental properties, with a particular focus on managing housekeeping staff, overseeing the ordering of supplies and amenities, and ensuring a seamless guest experience.

Responsibilities

• Direct and supervise housekeeping staff to maintain high standards of cleanliness and presentation in all rental properties.
• Oversee the procurement and stocking of supplies and amenities.
• Coordinate with the housekeeping and maintenance teams to promptly address and resolve any issues.
• Manage guest communications and provide support in the event of guest escalations.
• Implement quality control protocols to uphold the company’s reputation for excellence.
• Assist in operational strategy development to improve efficiency and enhance guest satisfaction.
• Provide on-call support for emergencies and unexpected issues, offering timely and effective solutions.
• Work closely with the General Manager and other team members to achieve business goals and objectives.

Requirements

• Proven experience in operations, hospitality, or related field, with a preference for experience in vacation rental or hotel management.
• Demonstrated ability to lead and motivate a team, with a focus on maintaining high standards of cleanliness and guest service.
• Excellent communication skills for effective guest and team interactions.
• Flexibility to work weekends, holidays, and be on-call for emergencies.
• Problem-solving skills and the capability to manage stressful situations with composure.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Education:

• Bachelor's (Required)

Experience:

• Hospitality management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Columbia, SC: Relocate before starting work (Required)

Work Location: Hybrid remote in Columbia, SC