Address
Form of workEOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Elk Valley Tribal Fuel Mart
Description
JOB SUMMARY: Under the direction of the EVREDCO Fuel Venture General Manager, the Assistant General Manager will help organize and operate the Fuel Mart and fill in for the General Manager as necessary. This position will be key in ensuring that staff meets the goals of efficiency and customer satisfaction. The ideal candidate will have retail management skills with a sharp business mindset.
Excellent organizational and problem-solving skills are a must. Interpersonal and mediation skills will be critical as this position will serve as liaison between managers, employees and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be added to, changed, or deleted at the sole discretion of management.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality - Is consistently at work and on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Communication - Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Delegation-Must be able to direct supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.
Ethics - Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Managing People - Provides regular performance feedback.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork - Contribute to building a positive team spirit; Support everyone's effort to succeed.
Technical Skills -In depth knowledge and skill and ability to shares expertise with others.
Written Communication - Writes clearly and informatively.
Position Requirements
SUPERVISORY RESPONSIBILITIES
Directly manages employees and supervisors in the Elk Valley Tribal Fuel Mart. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates degree in approved related field/s or equivalent from two-year college or technical school; OR (2-3) years related experience in a retail environment and/or training; or equivalent combination of education and experience. Experience in a retail environment as a supervisor or manager is preferred.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.
Math Skills
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
Reasoning Ability
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
Computer Skills
To perform this job successfully, an individual should have working knowledge of Microsoft Office Suite, Microsoft Outlook e-mail, internet, faxing, printing, copying, POS programs, and signage changes & interaction with the Casino customer service/rewards program.
Certificates, Licenses & Registrations
Must have a current valid driver's license and receive UST Certification if hired.
The following trainings will be offered post-employment and are required within the training schedule timeframe: Sexual harassment prevention supervisory, preventing and managing computer related injuries, driving safety, safety orientation, incident investigation, workplace violence, back safety, aerial & scissor lift, drug and alcohol abuse for managers, hazard communication, cyber security, bloodborne pathogen, office safety and office ergonomics.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds within safety procedures. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; frequent exposure to cleaning chemicals; and exposure to airborne particles; may be exposed to high heat areas and/or weather conditions (heat,cold, wet, and windy). Must be able to work under stressful situations.
Drug and Alcohol-free workplace.
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
Key Words
Salary Range
Salary $64,480
Position
Assistant General Manager
Close Date
12/26/2023
Number of Openings
1
Exempt/Non-Exempt
Exempt
Location
Elk Valley Tribal Fuel Mart
About the Organization
The Elk Valley Rancheria, California is a federally recognized Indian tribe (the "Tribe") located in beautiful Crescent City, California nestled between the Pacific Ocean and the majestic Redwood forest. The Tribe's membership includes people of Tolowa and Yurok descent. Properties include the Tribal government offices and Elk Valley Casino.
This position is currently accepting applications.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Elk Valley Tribal Fuel Mart
Description
JOB SUMMARY: Under the direction of the EVREDCO Fuel Venture General Manager, the Assistant General Manager will help organize and operate the Fuel Mart and fill in for the General Manager as necessary. This position will be key in ensuring that staff meets the goals of efficiency and customer satisfaction. The ideal candidate will have retail management skills with a sharp business mindset.
Excellent organizational and problem-solving skills are a must. Interpersonal and mediation skills will be critical as this position will serve as liaison between managers, employees and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be added to, changed, or deleted at the sole discretion of management.
- Assist the General Manager in planning and implementing strategies to attract customers.
- Coordinate daily customer service operations (e.g., sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives.
- Monitor and maintain store inventory.
- Evaluate employee performance and identify hiring and training needs.
- Supervise and motivate staff to perform their best.
- Coach and support new and existing staff.
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques.
- Communicate with customers and evaluate their needs.
- Analyze consumer behavior and adjust product positioning.
- Handle complaints from customers
- Research emerging products and use information to update the store's merchandise.
- Create reports, analyze and interpret retail data, like revenues, expenses and competition.
- Conduct regular audits to ensure the store is functionable and presentable.
- Make sure all employees adhere to company's policies and guidelines.
- Act as our store's representative and set an example for our staff.
- Any other duties assigned by the General Manager
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality - Is consistently at work and on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Communication - Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Delegation-Must be able to direct supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.
Ethics - Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Managing People - Provides regular performance feedback.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork - Contribute to building a positive team spirit; Support everyone's effort to succeed.
Technical Skills -In depth knowledge and skill and ability to shares expertise with others.
Written Communication - Writes clearly and informatively.
Position Requirements
SUPERVISORY RESPONSIBILITIES
Directly manages employees and supervisors in the Elk Valley Tribal Fuel Mart. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates degree in approved related field/s or equivalent from two-year college or technical school; OR (2-3) years related experience in a retail environment and/or training; or equivalent combination of education and experience. Experience in a retail environment as a supervisor or manager is preferred.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.
Math Skills
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
Reasoning Ability
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
Computer Skills
To perform this job successfully, an individual should have working knowledge of Microsoft Office Suite, Microsoft Outlook e-mail, internet, faxing, printing, copying, POS programs, and signage changes & interaction with the Casino customer service/rewards program.
Certificates, Licenses & Registrations
Must have a current valid driver's license and receive UST Certification if hired.
The following trainings will be offered post-employment and are required within the training schedule timeframe: Sexual harassment prevention supervisory, preventing and managing computer related injuries, driving safety, safety orientation, incident investigation, workplace violence, back safety, aerial & scissor lift, drug and alcohol abuse for managers, hazard communication, cyber security, bloodborne pathogen, office safety and office ergonomics.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds within safety procedures. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; frequent exposure to cleaning chemicals; and exposure to airborne particles; may be exposed to high heat areas and/or weather conditions (heat,cold, wet, and windy). Must be able to work under stressful situations.
Drug and Alcohol-free workplace.
Full-Time/Part-Time
Full-Time
Shift
-not applicable-
Key Words
Salary Range
Salary $64,480
Position
Assistant General Manager
Close Date
12/26/2023
Number of Openings
1
Exempt/Non-Exempt
Exempt
Location
Elk Valley Tribal Fuel Mart
About the Organization
The Elk Valley Rancheria, California is a federally recognized Indian tribe (the "Tribe") located in beautiful Crescent City, California nestled between the Pacific Ocean and the majestic Redwood forest. The Tribe's membership includes people of Tolowa and Yurok descent. Properties include the Tribal government offices and Elk Valley Casino.
This position is currently accepting applications.
