Assistant Front Office Manager

A little about us!

Canopy Boston Downtown will allow our guests to explore Boston with ease. Our beautiful hotel is surrounded by markets, restaurants, and parks, Canopy Boston Downtown is tucked between downtown and Boston's historic North End. Our Canopy Bikes are perfect for sightseeing, with several trails and famous historic sites within half a mile. We're also within walking distance of TD Garden, Government Center, Faneuil Hall, and the Freedom Trail.

Why work for us?

"Every Job Makes the Stay"

Our DNA is EPIC (Enthusiastic, Positive, Intuitive, Caring) The Canopy Boston offers some of the most EPIC perks you can get by working with us! Feel proud to be named one of our Enthusiasts of the Month.

Have fun with us at one of our monthly celebrations or BBQ in the park or give back to the community. Enjoy some pretty awesome benefits, complimentary shift meals, full benefits, retirement plan. Love to travel? Well do so with a wicked awesome Enthusiast Hilton Honors Discount Rate! Be a part of the team with a monthly Positively Yours Committee Meeting.

A little about who we are looking for!

The Assistant Front Office Manager will work under the director of the Front Office Manager to coordinate the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards.

Essential Functions

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Assist in monitoring and assessing service and satisfaction trends, evaluate, and address issues and make improvements accordingly.
• Work in conjunction with the “FOM” and oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.
• Collaborate with FOM to initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Complete check-out with balance report.
• Complete credit checks daily.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview, and train team members
• Inspire your team to embrace and live Canopy by Hilton Boston Downtown DNA that we are all EPIC: Enthusiastic Positive Intuitive Caring.

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.