Assistant Director Of Convention Services - Intercontinental Los Angeles Downtown

About Us

Do you see yourself as an Assistant Director of Convention Services? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your Day to Day

Implement the handling of group business from Sales Managers after bookings have taken place, follow through with the hotel operations team and complete pre and post conference procedures.

Key Responsibilities:

• Maintain strong client relations and ensure that CS specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments if necessary.
• Review sales contracts as well as other important information, ie: room block cut off, special concessions and attrition clauses and validate with client via turnover letter.
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business.
• Implements all information and/or resumes related to group business booked by Sales Managers to meet the needs of the client.
• Arranges and disseminates all details for group client to include meeting set-up, food and beverage, guest room requirements, audio/visual, billing, outside activities, and any other needs requested by the client.
• Coordinates through proper hotel departments all arrangements needed by client.
• Establishes and maintains files on all group accounts for period of time necessary.
• Participate in Pre/Post convention meetings
• Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
• Provides feedback to all departments on client assessment of hotel performance.
• Establishes and maintains effective employee relations.
• Arranges food and beverage functions for clients as assigned by Director of Catering and Conference Services
• Promotes and produces sales leads for own and other IHG hotels.
• Performs related duties and special projects as assigned.
• Daily payroll: edits, tracking, signatures required for payroll forms.
• Primary BEO reader in BEO meeting
• Primary BEO reviewer for new employees and more detailed BEO's.
• Oversee/Coordinate Administrative activities, file purge, clean-up days, etc.
• Fully understand and can execute administrative duties if needed.
• Ability to update Delphi merge forms/templates/menus if needed.
• Coordinates new CS employees welcome and 5-day training plans. New employee initial trainer.
• Ability to perform month end commentary and complete month end reports as required by DOC.
• Ability to attend Revenue Meeting and discuss catering and conference services revenues as required by DOC.
• Assist in administrative team annual and mid-year review process.
• Attend weekly pick up meeting with Director of Revenue, communicate necessary information correctly and timely for managers not able to attend, or information that is missing.

What We Need From You

Director or senior level Catering and Conference Services experience preferred.  Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up within and outside of the facility
• Type at least 50 wpm; proficient  PC computer skills Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

What We Offer

The salary range for this role is $99,000 to $109,000. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans