Address
Form of workPosition Purpose:
This position will be responsible for directing and planning the day-to-day operations of group benefit programs. This position provides excellent
customer service to internal and external stakeholders and implements benefit plans for the organization. The Total Rewards Assistant Director
continually investigates new benefit programs, improves existing programs and supervises and monitors benefits administration.
Primary Duties:
• Serves as primary contact for plan vendors and third-party administrators
• Serves as primary contact for HR related Insurance Benefits Brokerage firm
• Coordinate transfer of data to external contacts for services, premiums and plan administration
• Evaluates and revises internal processes to reduce costs and increase efficiency
• Documents and maintains administrative procedures for assigned benefits processes
• Ensures compliance with applicable government regulations. Ensures timeliness and accuracy of required reporting and fees
• Coordinates daily benefits processing: Handles enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death
claims, rollovers, distributions, loans, hardships and compliance testing
• Oversees maintenance of employee benefit files, maintains group benefits databases and updates employee payroll records
• Gathers employee data and oversees the processing of monthly billings and the preparation of vouchers for payment of administrative fees
for all group plans
• Audits the accuracy and performance of functions performed by benefits staff
• Provides daily oversight and management for benefits staff to include performance and time management
• Provides customer service support to internal and external customers.
• Develops communication tools to enhance understanding of the company’s benefits package.
• Designs and distributes materials for benefits orientations, open enrollment and summary plan descriptions. Provides training and support
to VersAbility employees regarding benefit plans.
• Performs benefits administration
• Responsible for integrity of data in the HRIS Benefits Administration system
• Engages in special projects and implementations in order to continuously improve the benefits department functionality and the benefits
offered by VersAbility
• Performs other related duties as required and assigned
Knowledge, Skills and Abilities:
• Knowledge of industry best practices/standards
• Knowledge of computer processes
• Knowledge of Department of Labor standards
• Skill in use of MS Office Suite
• Skill with written communication
• Skill with oral communication
• Skill with interpersonal relationships
• Ability to multitask
• Ability to analyze data
Required Education and Experience
A bachelor's degree and five to seven years of HR or Benefits based experience, or a master's degree in HR management or MBA and four
years of experience in the HR field.
Preferred Education and Experience
Masters' degree in human resources or related field
SHRM Certified Professional (SHRM-SCP) or SHRM Senior Certified Professional (SHRM-CP) credential or HRCI equivalent
Ten to fifteen years of human resource experience
2+ years of benefit administration experience strongly preferred
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside
and outside the department/organization
Adaptability: Ability to change (or willingness to be changed) to fit changing circumstances
Building Alliances: Building a culture of helping others, offering your help, expressing appreciation when you see others doing a great job
and praise people publicly- even when others may not work directly with you or report to you
Change Management: Willing and cooperative team member when change is called for. A proponent of change management promoting it
to your team. You prepare, equip and support your team to make change successful
Collaboration: Work with others to produce mutually beneficial outcomes. Promote collaborative work situations
Conceptual Thinking and Processing: Seek to understand to a problem or situation by identifying patterns or connections and address the
key underlying issues
Conflict Management: Fosters atmosphere where substantial conflicts and disagreements are brought into the open and promotes consensusbuilding while keeping the best interests of the organization in mind
Communication: Communicates effectively in all forms
Effective Communication: Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and
outside of the organization; encourages open expression of ideas and opinions
Ethics and Integrity: Exhibits uncompromising integrity and commitment to the organizations values, human resource principals and
business conduct policies; builds trust and instills self-confidence through mutually respectful, ongoing communication
Influence: Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using
creative approaches to motivate others to meet organizational goals
Organizational Agility: Knows, respects and leverages the organizations culture and assets; leads integrated change within the organization
to achieve sustainable competitive advantage as an employer of choice locally, regionally, and nationally. Utilizes teams intentionally and
appropriately
System Thinking: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
Strategic Thinking: Understands and processes complex information and exercises sound judgement, considering the situation, the issues,
the key players and the levels of authority involved. Proposes courses of action that further the objectives, priorities and vision of the
organization
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and
effective team dynamics
Environmental:
Typically this job requires extended periods of sitting. However, there may be some walking, standing, bending, carrying of light items
such as papers, books, etc. These tasks are required less than 20% of the time. No special physical demands are required to perform the
work.
Certifications: None
