Assistant Director - Academic Support Services

The anticipated hiring range for this position is $70,000 to $75,000.  Hiring offers will be determined based on the final candidate’s qualifications and experience.  The recruiter can share more information about what the anticipated hiring salary would be based upon your specific qualifications during the selection process. 

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!

As the benefits package at the CIA results in a significant value above the base hiring salary for this position, we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

POSITION SUMMARY

The Assistant Director - Academic Support Services provides management of operational educational support functions for the Greystone campus of the Culinary Institute of America (CIA).  These functions include; Academic Support, disability services and library support.  The Assistant Director’s responsibilities include supervision, training, scheduling, and evaluation of the tutoring center employees as well as budgeting, planning and assessment, process management, and project coordination for the Greystone campus.  The Assistant Director works directly with the Director of Academic Support Services, the Deans and Department Directors focusing on student retention and graduation through the management of learning strategies center and campus library programs. 

ESSENTIAL RESPONSIBILITIES

• Develop and implement appropriate goals, policies, procedures and budget planning for the operations of the Library Learning Commons on the Greystone campus.
• Provide management for integrated and innovative educational Support Services commensurate with the rapidly changing realities of today’s learning center.
• Manage the Student Academic Support needs on the Greystone campus and assist the Director of Academic Support Services on all three (3) campuses to ensure quality service is being provided by directing and supervising peer tutors in the tutoring center.
• Collect data to predict future needs for Academic Support in order to prepare appropriate programs to meet the needs of CIA students.
• Provide individual Academic Support, guidance and consultation to students and act as a mentor for students.
• Coordinate outreach and data collection for all CIA Cares Support Services program, below 2.0, and academic probation students with continuous tracking and high touch outreach each academic block to all at-risk students and those within the 2.0-2.49 GPA range to support campus retention efforts.
• Work collaboratively with faculty and staff to update support service delivery, staffing patterns, and integration of information technology and print resources.
• Support the increase of student success outcomes by managing the student/peer tutoring program.
• Manage data collection, outreach, and tracking of students with outstanding ServSafe exams, including monitoring of required tutoring hours and creating study work plans.
• Assist with, and implement assessment of learning outcomes and tutoring effectiveness on the Greystone campus.
• Informally assess the needs of all disabled students who identify themselves to the College and students who seek help because they are experiencing academic difficulty.
• Implement assessment of learning outcomes and tutoring effectiveness on the Greystone campus.
• Ensure that each student with a disability has proper documentation describing their condition.
• Determine from students’ documentation and interviews what accommodations are appropriate and reasonable for their program of study, monitors their progress throughout the curriculum, develops study aids to assist students in learning as well as to add to their resources of the LLC.
• Manage student library acquisitions and inventory.
• Any and all other duties as assigned.

REQUIRED QUALIFICATIONS

Education:

• Bachelor’s Degree in Special Education or related field.

Experience:

• Three (3) years of Academic Support experience.

PREFERRED QUALIFICATIONS

• Management experience preferred.
• Experience working with remote or branch locations preferred.

REQUIRED SKILLS

• Strong computer experience, which must include the ability to work effectively with a variety of web- based information systems and MS Office suite products, such as Word, Excel, PowerPoint.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Ability to use sound judgment and discretion in handling sensitive issues with confidentiality and discretion.
• Excellent written, verbal communication, and presentation skills required. Must have demonstrated ability in organizational, time management, problem solving and interpersonal skills.
• Must display a high level of energy and self-motivation.

WORKING CONDITIONS

• Must be available to work evenings and weekends based upon business needs.
• Regular work requires a great deal of sitting and standing for extended periods.