Assistant Community Manager

Multi-family Residential Community

Who we are

With properties across the Midwest, West, and Southeast, joining our team is a great opportunity to grow in the multi-family industry!

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held (“B&H”), we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. You must be ready to show up every day with a true passion for people and learning. Every leader has an exciting opportunity to profoundly impact our Purpose, “Enhancing Lives by Transforming Communities”, and turn it into reality. Are you up for the challenge?

What we offer
Benefits and Compensation:

• Rental discounts at Birge & Held properties
• A generous PTO policy, in addition to 14 paid holidays (including your birthday and a floating holiday!)
• A collaborative, progressive, team environment and opportunities to pursue professional development
• Paid parental leave for birthing and non-birthing parents
• Competitive compensation, including 401k match and medical, dental, vision and life insurance for eligible employees
• Opportunities to make a difference in a growing and highly productive company

The role
Primary responsibilities of the Assistant Community Managerwill include assisting in effective management of the assigned property of Birge & Held Asset Management, (the “Company), under the general direction of the Community Manager. This person will be self-motivated, creative and energetic with the ability to multi-task and bring experience and expertise to the position. The Assistant CommunityManager position’s primary role is leasing and will be expected to perform all duties as such. In addition, the Assistant Community Manager will work with the Community Manager and other team members to see that each property follows and abides by all company polices.

What you will do

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Provide follow-though and assistance to Community Manager and support staff in coordinating the on-going maintenance of the property.
• Supervise apartment community staff in the absence of the Community Manager.
• Assist the Community Manager as needed by demonstrating good communication skills and by understanding company and divisional goals, policies and procedures.
• By example, encourage employee development and teamwork through effective personnel management and by communicating clear standards.
• Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy.
• Perform primary duties using a computer system and must keep current on system changes.
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria.
• Ensure new residents are properly moved in and complete move-in inspection form.
• May coordinate the completion of resident renovations and maintenance work orders.
• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
• Maintain positive customer relations with current and prospective residents.
• Enforce response procedures regarding resident concerns such as; work order requests, noise complaints, etc.
• Communicate frequently with Community Manager and District Manager on vital needs of the community.
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
• Develop and maintain positive relations with tenants, contractors, local community and groups or associations.
• Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance.
• Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently.
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
• Communicate important information to residents with well-written and professional notices.
• Carry out other duties as assigned by the Community Manager or other Leadership staff.
• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment.

What you will need

• An understanding of NOI, and cash flow.
• Must be able to handle crisis appropriately.
• Must be able to communicate effectively in the organization, both verbally and in writing.
• A complete understanding of Fair Housing.
• A thorough understanding of apartment rent collection procedures.
• Effectively utilize and understand the Company’s property management software, Microsoft Word and Microsoft Excel

Education and Experience:

• At least two (2) years of leasing and/or sales experience, preferably in the residential property industry.
• Ability to multi-task and prioritize.
• Exhibit strong attention to detail.
• Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands.
• One-Site experience preferred.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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