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Form of workTo be considered for employment, the person whose name appears on this online application must acknowledge that the application is complete and accurate and must also certify that he or she has read, understands, agrees, and acknowledges the questions asked and answers given in this application. Failure to acknowledge and certify may result in your application being denied.
This position is responsible for assisting the Community Manager with the overall operational and financial success of the residential property and exceeding resident service standards as well as the leasing and marketing function of the property. Focus on the leasing, marketing and resident retention program of the property. Assist with the management and development of the residential staff for personal and professional growth and ensure high employee job satisfaction. Each community location has pre-designated office hours which this position will need to accompany to ensure community operations are functioning effectively.
Key Contributions:
Financial: Support the Community Manager in meeting/exceeding his/her budget by achieving occupancy and rental rate goals, controlling expenses through inventory control, accurately and timely reporting of payroll, prompt collection of revenue, initiating and collecting Unlawful Detainer procedure when necessary. Inspections of each apartment unit during check-in & checkout, assuring the owners' assets are protected at all times. Aid in accurate preparation and processing of all leasing forms, maintenance orders, rent collection, bookkeeping, and company reporting. Support the Community Manager by achieving the occupancy and rental goats of the property. Maintaining a closing percentage of at least 30%. Assures that prospective residents are reached through advertising and further markets the property by responding to phone inquires and property tours. Assisting in accurate preparation and administration of all leasing activities and rental traffic reports. Assist the resident management in the completion of market studies.
Management, Recruiting & Staff Development: Assist Community Manager with interviewing potential on-site employees. Support Community Manager with overall operations of the community by promoting positive resident relations, handling resident complaints, and rent collections. In the absence and direction of the Community Manager supervises, motivates, and directs the staff by promoting teamwork to achieve a common goal.
Property Appearance/Upkeep: Keep the property in a neat, clean, and well-maintained condition. Daily exterior and interior inspections of the community to assure curb appeal, maintenance, cleanliness and security procedures are being followed.
Customer Service: Maintains the property by meeting the company standards for resident satisfaction Ensures that a responsible person is available for building emergencies at all times. Accurate preparation and processing of all leasing forms, maintenance orders, rent collection, and company reporting.
Perform other duties as needed
Position Requirements:
Physical & Cognitive: Ability to work in a constant state of alertness and safe manner. Ability to lift, push and pull up to 40 pounds.
If job includes or may include driving for company business:
- Driver must have a valid driver’s license and acceptable motor vehicle record with company insurance carrier
- Driver must have reliable means of transportation
- Driver must provide proof of personal auto liability insurance when using vehicles for company business
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