Assistant Administrator - Crista Shores

This is a full time position with benefits.
Compensation is between $68,000 to $73,000 per year DOE
Benefits – Competitive package including medical, dental, vision, up to 85% King’s school discount for dependent child(ren) (K-12) and 4-weeks of paid parental leave. 

COMPANY OVERVIEW

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united yet diverse family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of staff and volunteers who are called, committed, and faithful Christians.

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve. 

POSITION SUMMARY

The Senior Living Crista ShoresAssistant Administrator is an integral part for accomplishing the Senior Living mission of providing joy and purpose to the lives of our residents as well as providing Christ centered leadership to staff members. Lead, serve, support and facilitate with a God-honoring heart the daily operational functions within Assisted and Independent Living to ensure high occupancy, financial viability and a safe, comfortable environment for residents and staff. Deliver creativity, energy and organization to the Crista Shores operations team to ensure services and programming are administered in a manner that aligns with CRISTA’s mission, vision and values.  Provide open communication with residents, families, staff and regulatory agencies to ensure transparency and resolve issues. The Assistant Executive Director will be the point of contact when the Executive Director is unavailable.

Model behaviors that reflect well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

DUTIES

Christ Centered Leadership: 

• Prayerfully lead others in building strategic plans that encourages growth within CRISTA and the community.
• Establish a work environment that fosters Christ centered positive communication between leadership and staff.
• Serve as a spiritual leader to staff through prayers, devotions and spiritual growth.

People Management:

• Instill a leadership culture of Transformative Performance Management for all Senior Living leaders and staff.
• Train staff and evaluate employee performance and focus on transparent communication to ensure expectations are being met and recognizing exemplary performance and professional growth.
• Build rapport with staff by performing regular “one-on-ones,” providing encouragement, coaching and mentoring when necessary and documenting in Paycom.
• Enhance staff morale and productivity and provide growth opportunities (i.e. training and hands on learning).
• Handle all on the job employee discipline in collaboration with HR.

Operational Management:

• Assist the Executive Director in recruiting and selecting qualified candidates who align with CRISTA’s values.
• Ensure high standards are being achieved throughout Assisted Living and Independent Living and maintained by providing feedback and making recommendations for improvement in space and appearance of the facilities.
• As assigned by the Executive Director, oversee the resident contract process by reviewing and approving prospective resident applications, ongoing lease renewals and annual rate changes. 
• As assigned by the Executive Director, serve as the main point of contact for managing the terms, resident leases, notice requirements, evictions, collecting late fees and other charges as allowable and stated per the terms of the lease.
• Continually assess resident programs and services to ensure ongoing effectiveness for enhancing the lives of residents in Crista Shores. Make recommendations on changes to the Executive Director as needed.
• Work collaboratively with CRISTA corporate departments to keep Assisted Living and Independent Living well managed and maintained.
• Support Executive Director with capital improvement projects.
• Assist with the development of clinical strategies in response to the changing healthcare environment and needs of current and future resident population.

Administrative Management:

• Serve and support managers by assisting them in their preparation for the annual DSHS survey.
• Maintain positive working relationships with DSHS, DOH, state and local Fire Marshall’s and assist the Executive Director in answering any questions/concerns they may have.
• Engage with appropriate Leading Age Washington committees and other industry related affiliations which promote educational opportunities for growth and enhancement.
• Stay current with industry regulations pertaining to state and local fire regulations such as Fair Housing Act, ADA and CCRC and partner with the Executive Director to sure that quality and compliance efforts are being met (i.e. facilitation of safety/emergency committees and workgroups)
• Participate in resident and management activities/meetings as required.

 Resident Management:

• Ensure resident satisfaction and retention by responding quickly to their needs, requests, complaints and questions in a timely manner and taking appropriate action to resolve necessary issues.
• Develop positive relationships with residents and their families by visiting with them and actively listening, praying with them and providing encouragement.
• Serve as resident services contact for resolving problems/difficult situations for residents, families and staff as needed.
• Encourage participation in resident committees and groups.
• Provide motivation and encouragement for personal and spiritual growth.

Budget Management:

• Provide input into annual budgeting process through analysis of financial statements, current and projected marketing information and operational trend reports.
• Research and analyze current market and economic trends that may impact specific properties; interpret and provide feedback to upper management.
• Work directly with the Sales and Marketing team to support short- and long-range marketing and leading strategies to achieve the properties occupancy and revenue goals.
• Approve vendor, contractor and service provider invoices for payment and handle communication between the appropriate parties when questions arise.
• Oversee and provide operational support to ensure budgeted occupancy is achieved.
• Complete budget reports as required by the Finance Director and provide coaching to key staff to ensure departments are operating within budget.
• Ensure the contractual obligations of Senior Living are met.
• Work collaboratively with supervisor, coworkers, seniors, and customers.
• Perform other duties as assigned.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

SUPERVISORY RESPONSIBILITIES

• Oversee departments as assigned by the Executive Director and the Vice President of Senior Living.
• Overtake responsibility of the Executive Director when they are not available.

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Ongoing affirmation of, alignment with and support of CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

• Minimum of two years of college.
• Knowledge of best practices for employee performance management in keeping with all relevant HR standards.

EXPERIENCE

• A minimum of two years of experience in senior living operations management.
• Two years of experience with the elderly in a supervisory role.

LICENSURE / CERTIFICATION

• The ability to become licensed as an administrator for assisted living within a prescribed time frame in the state of Washington.

SOFTWARE / EQUIPMENT KNOWLEDGE

• Microsoft Office: Word, Excel, PowerPoint, and Publisher, Outlook
• Point click Care and SARA System.

OTHER CONSIDERATIONS

• Must be at least 21 years of age.
• Demonstrate an ability to work with seniors in a health care environment.
• Ability to read, write, communicate and interpret English at a functional level commensurate with this role.
• Able to work in an environment with constant interruptions as well as able to balance multiple tasks.
• Open to flexible working hours (Some evening or weekend hours may be necessary to support marketing events and maintain census goals or needs of the business).
• Excellent interpersonal and organizational skills as well as written and verbal communication skills.
• Good judgment and ability to exercise discretion.
• Able to work effectively with diverse groups of people (i.e. the elderly, CRISTA Stakeholders, resident advocates, resident staff, family members, legal representatives etc.).
• Knowledge and understanding of state regulations, health laws and OSHA requirements.
• Current knowledge of basic First Aid.

PREFERRED QUALIFICATIONS

EDUCATION

• Bachelor’s degree in related field.

EXPERIENCE

• Working in LTC or a CCRC

LICENSURE / CERTIFICATION

• Current Administrator’s Certificate

SOFTWARE / EQUIPMENT KNOWLEDGE

• AV Equipment and Visio.

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern.  As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.