ARMED OPERATIONS MANAGER

POSITION OVERVIEW

Under general direction, plans, directs and coordinates activities relating to the protection, safeguarding and security of client assets. Ensures that all client engagements are properly staffed. Ensures that established goals and objectives are accomplished with prescribed priorities, time limitations and with fiscal responsibilities; advises, makes recommendations and assists in the formulation of goals and objectives; designs, implements and monitors security policies, procedures and programs; complies with federal, state and local laws and regulations; and exercises independent judgment in the course of carrying out overall responsibilities and other activities as assigned.

LEVEL OF AUTHORITY

Performs assigned responsibilities in accordance with established protocols and procedures, with minimal direct supervision. Provides written and verbal reports to executive management as requested. Attends all required staff meetings.

ESSENTIAL JOB FUNCTIONS

• Visit’s officers in the field, Plans, examines, analyzes, evaluates, and supervises CPHSG security operations, inclusive of physical security assets and security personnel;
• Always ensure the proper scheduling and adequate appointment of staffing levels using scheduling software and direct communication with administrative personnel and field employees, minimizing the use of overtime, for all positions.
• Executes Field Inspections for existing employees and site setups for new employees.
• Reports Key Performance Indictor-related statistics to leadership and senior management on a bi-weekly basis. (Field Inspections, Lateness, Missed Shifts, Overtime, Manager Shift Coverage)
• Ensure the satisfactory, prompt, and efficient staffing of all posts and anticipates needs for upcoming assignments.
• Ensures all employees have the proper uniforms and equipment prior to being deployed into the field and current employees are properly dressed and equipped for their posts.
• Stays informed of new employee pipeline to ensure recruitment is targeted at CPHSG priorities.
• Expected to take active hands-on, developmental roles and make recommendations to the executive management team regarding all facets of armed security operations.
• Prepares reports and records for the executive management team;
• Evaluates current procedures, practices, and precedents for accomplishing CPHSG activities and functions relative to security programs;
• Identifies and resolves security-related client problems; develops and implements alternative methods for security operation improvement;
• Approves Incident Reports daily.
• Monitors AnswerForce System for client and employee calls. Ensures 100% of all calls are resolved.
• Directly supervises security personnel;
• Performs audits of security-related performance and conducts physical surveys of client premises, including security equipment condition;
• Responsible for overcoming operational obstacles that stand in the way of contract wins.
• May conduct, supervise and prepare preliminary reports relating to internal investigations of any losses or violations of CPHSG regulations, policies, and procedures;
• Ensures all officers attend mandatory training;
• Serves as CPHSG’s liaison with public law enforcement, fire, and other agencies as it relates to the delivery of security services to clients;
• Directs and coordinates, through subordinate and/or contract personnel, CPHSG activities and security functions, utilizing knowledge of established policies, procedures, and practices;
• Initiates personnel actions such as recruitment, selection, transfers, promotions, and discipline, and dismissals; resolves work grievances or submits unsettled grievances to Human Resources and Administration or other CPHSG corporate officers for action;
• Interprets and disseminates CPHSG policies to subordinate personnel and evaluates employee performance; may be required to stand posts or perform other security-related functions.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

Ten (10) years of specialized technical experience directly related to the duties above, or Five (5) years of Law Enforcement/Military Experience with at least Four (4) years in a supervisory/leadership role, Must possess or be able to obtain all State licensing requirements, Bachelor Degree in Criminal Justice or related field from an accredited college/ university.

WORK ENVIRONMENT:

Work is performed in widely diverse environments depending on situational demands. Work involves the operation of a personal computer and equipment normally found in an office, and occasionally lifting and moving objects up to 200 pounds. Work also involves frequent reaching, standing, walking, and operating a vehicle. Work is required beyond normal working hours.

The Operations Manager may be required to perform any or all of the following essential functions at any time, with or without notice:

• Lifting heavy objects (ie., an immobile client or fellow agent, debris, etc.)

• Running, jumping and/or climbing

• Reacting quickly

• Firing a weapon

• Performing CPR or other life-saving techniques

• Using impact weapons

• Using aerosol weapons (ie., OC Spray)