Address
Form of workEvery child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet - and exceed -- best practices. Our Optimal Outcomes Model (TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes.
Founded in 2009, Centria now operates in 10 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and... sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.Position OverviewSee what it's like...The Area vice President is responsible for the operational excellence and performance to key business metrics that focus on client service delivery to support growth, quality, efficiency and continuity of care. This role leads teams of Operations Directors and Regional Clinical Directors who oversee Client Service Managers, Supervising Clinicians and Behavior Technicians; this role partners with an Executive Clinical Director to ensure optimal clinical outcomes and operational success.ResponsibilitiesThe AVP, Operations will achieve key performance indicators goals including growth, client retention, Clinician and Behavioral Technician utilization, treatment plan hours, and revenue targets.
This role carries ultimately responsibility for leading and coaching the team as a business unit, with focus on customer service as well as P&L. This key leader will drive and lead by living out Centria's core values and mission with a focus on quality growth, problem solving and client retention, utilizing existing Centria tools to identify areas of improvement and implement action plans for overall success and efficiency.The ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations. Evaluating current structure, systems and processes to identify areas for change and improvement and develop and begin execution of improvements.
Providing leadership, guidance, reinforcement and accountability among teams to ensure smooth and efficient operations and quality output at or above company standards. Monitoring departments' workloads to guarantee optimal activity and output. Ensuring high levels of client satisfaction as reported on the parent survey Reducing attrition of behavior technicians and supervising clinicians; ensuring company goals relative to retention of top performers are met and or exceeded Reducing the attrition of top-performing CSMs and overall attrition of key operational roles Reducing attrition of clients and cases on hold to ensure continuity of care and optimal outcomes for our clients.
Maintain client retention at or above company goal of 98.5% Increasing the engagement scores of the Operations and Clinical teams in each survey cycle Leading effective meetings to ensure communication and ultimately, execution to goal and plan relative to clinical and operational objectives Partner with the Sales and Intake teams to ensure that expectations are appropriately set relative to timelines for expedient and efficient start of care for clients Partner with Revenue Cycle to ensure all appropriate and applicable documentation is received, executed and appropriately submitted for smooth billing and reduction in DSO Strategically maintain excellent relationships with payors Work closely with
