Area Manager - Retail Store Operations Ft

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSITION SUMMARY

Reporting to the Area Director, the Area Manager - Retail Store Operations leads multiple Retail Store teams and manages effective store and donation operations to meet or exceed all established goals. This position is responsible for: the safety of team members and customers at all times while on Goodwill property; taking care of team members by making delivery of mission services to them a high priority; the delivery of excellent customer service at all times; properly safeguarding and handling customer donations to maximize their value to our mission. The Area Manager is responsible for mentoring and development of Retail Store managers and teams to enable continuous improvement in the delivery of our mission to team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Understand and commit to mission services delivery to retail team members as a high priority in Store Operations. Work collaboratively with life skills coaches and HR to perform this mission.
2. Establish a culture of safety, ethics and quality within all levels of the retail and donation Store Operations.
3. Provide leadership, training, guidance and support to team members and managers that foster continuous learning and improvement in performance of the individual and the store.
4. Hold store managers and teams accountable to high customer service and cleanliness standards at all times. Take immediate action to correct deficiencies and communicate with sense of urgency and pride in maintaining high standards.
5. Contribute to annual budget planning with leadership team for Retail Store and donation operations and internal mission services by assisting with researching and understanding industry trends that guide visioning.  
6. In conjunction with Area Director and Store Managers, develop realistic metrics and goals for each operational unit under supervision. Clearly and regularly communicate goals and performance against goals to store leaders and team members.
7. Effectively utilize data analytics and problem-solving skills to advance Agency mission and vision.
8. Actively engage in improving Store Operations through hands-on, on-site work with store managers and team members. Ensure personal awareness of operational performance and people challenges at each location under supervision, continuously address improvement needs.
9. Achieve or exceed budgeted goals and assigned metrics. Provide detailed variance analysis for any under-performance with structured improvement plans.
10. Follow through with people and process adjustments, setting a continuous improvement expectation for team members and managers. Meet high quality standards consistently across assigned Store Operations.
11. Establish standardized production procedures across assigned Store Operations. Ensure procedures are trained and followed, and that the production area is efficiently staffed to meet goals that keep the sales floor fully stocked with quality goods. Train and expect delivery of strong customer service and work ethic at each donation location.   
12. Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses. To minimize shrinkage, monitor regular audits and direct observation procedures, and take immediate corrective action as needed.
13. Respond quickly and appropriately to emergency calls during and after store hours.
14. Conduct regular meetings with store managers and team members to train and inform of critical policies, procedures and organizational information. Build strong teamwork across assigned stores.
15. Develop and deploy effective staffing models and scheduling procedures across assigned Store Operations to achieve the most effective and efficient retail sales operations. Monitor and ensure course corrections.
16. Work closely and collaboratively with Logistics and Transportation to maximize Store Operations efficiency.
17. Develop and maintain skills of all team members through continuous OJT and completion of formal training programs, with special attention to safety training.
18. Foster continuous performance and development discussions between supervisors and team members. Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals for assigned work units are completed on time and in a quality manner. 
19. Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions or dismissals in accordance with the organization’s policies and applicable laws.

REQUIREMENTS

1. Associate’s degree in business administration/management, operations management or related field. Bachelor’s degree preferred.
2. Minimum 5 years’ experience supervising Retail Store Operations or production operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for retail operations. Minimum 3 years’ experience managing multi-site operations strongly preferred.
3. Experience in non-profits and human services work environments a strong plus.
4. Intermediate Microsoft Office skills in Word, Excel and Outlook.
5. May need to occasionally lift up to 40 pounds in support of donation and production areas.
6. Must be able to meet the physical requirements of the position.
7. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled