Area Maintenance Supervisor

The Area Maintenance Supervisor will be responsible for ensuring the completion of

maintenance work to include: Regular and preventative maintenance programs, Regular and
preventative AC work, Emergency Preparation and response, and processing work orders and
training porter and maintenance staff. The Area Maintenance Supervisor will also facilitate
special projects, as assigned, train, and oversee the performance of work considering: plumbing,
electrical, carpentry, painting, landscaping, appliance repair, remodeling, HV/AC, refrigeration,
replacement flooring, glass and lock assemblies, have knowledge of landscape maintenance. This
will also include safety training, monitoring safety requirements, OSHA regulation compliance,
and overall safety environment.

Under general supervision of the Community Manager, the Area Maintenance Supervisor will
oversee the training of all maintenance/porter staff, time card management, will advise in
allocating and recruitment, and assist with quick turn projects and will focus on training and
performance measurement of all Maintenance employees. This position requires an
understanding of stocks of materials, pricing and dealing with vendors, professional training
process, and to be a dynamic, organized and self-starter individual and ability to make decisions
based upon need and cost effectiveness.

Essential Basic Requirements:
● 8-10 years experience in residential maintenance management or
supervision
● Ability to oversee general operations of several residential properties.
● Experience managing a crew of 5 or more maintenance staff on all aspects
of building maintenance.
● Experience training staff in maintenance and safety practices preferred.

● Complete computer literacy including Word, Excel, Google system, forms,

and use of professional property management software such as Yardi or
other similar programs.

● High school diploma or general education degree (GED).
● HVAC Certification (EPA Universal- preferred)

An individual must also identify and resolve problems in a timely manner; gather and analyze
information skillfully; develop alternative solutions; demonstrate skills and management
experience of preventative and ongoing maintenance of a property; have advanced knowledge of
electrical, carpentry, remodeling, residential turns, dealing with constructions, dealing with
vendors, and plumbing, have familiarity with HVAC systems and various appliances; have
experience in electrical systems and repairs to appliances, circuits and fixtures, as well as have
experience in interior and exterior painting. Must be safety oriented.

Additional Requirements:
To perform the job successfully, an individual must have reliable automobile transportation to
transport heavy tools, materials and equipment from property to property, and a valid Driver's
License and insurance. Must be able and willing to travel to all company locations to carry out
management and maintenance duties and responsibilities.

Job Duties and Responsibilities:
● Prioritize service requests at base property or properties; establish and oversee daily work
and schedules of regular maintenance work and special projects
● Follow up on assigned work orders, unit turns, special projects and Preventative
Maintenance to ensure efficient and thorough completion
● Monitor and assist in completing work orders received by maintenance staff; recommend
and implement improvements where appropriate
● Responsible for preparing standards for maintaining inventory of equipment, tools and
supplies; conduct periodic checks to assist in arranging replenishment, as necessary
● Purchase and oversee purchase of supplies, equipment and services as necessary
● Consult with Property Management staff on any regular or unusual repairs requiring
special attention; prepare written plan of action and or recommendations for major
construction projects’ resolutions
● Assist in the preparation of all maintenance related records required by the company and
other regulatory agencies and financial partners

● Train and assist Property Managers and Maintenance staff; monitor all training records

and follow up with a periodical training plan
● Ability to conduct periodical performance review for all maintenance staff; assist with
maintaining procedures in terms of write up and other disciplinary actions
● Assist in periodical inspections and inspection preparations for each property; inspect
sites periodically for adherence to company maintenance and safety standards
● Manage maintenance repairs and preparation according to inspections; assist with
scheduled quarterly unit inspections and preparation of properties for 3rd party
inspections
● Make recommendations for contract services vendors and supervise contract maintenance
workers when needed
● Train new maintenance staff on operational, safety and emergency policies, procedures
and practices; conduct on the job training of maintenance and porter staff
● Serve as a role model for maintenance staff by following all company procedures and
presenting a professional attitude, appearance and image
● Monitor all filing and paperwork, including but not limited to Yardi records, manuals,
forms, annual inventories, equipment, maintenance, safety and postings and other
requirements
● Report all violations of rules and regulations or any laws within 12 hours of incident
● Provide budget information relating to long and short-term maintenance supply needs;
look for areas to reduce operational costs
● Regularly attend and conduct training classes and seminars to stay and help the rest of
Maintenance Staff abreast of new and improved methods of management of maintenance
and maintaining apartment communities
● Participate in the interview process of maintenance and porter staff as needed

Maintenance Responsibilities:
● Oversee all aspects of maintenance, including grounds, custodial, preventive, corrective,
deferred and emergency maintenance to ensure quality standards are being met by
maintenance and porter staff
● Implement, follow, and ensure emergency procedures, including emergency power, water
and gas shut-off; fire extinguisher operation, and evacuation procedures are met
● Ensure that appliance, equipment, plumbing, electrical systems, etc. are properly serviced
and maintained at each property by property staff
● Periodically check the physical security of properties to include verifying storage areas
and entrances are locked, kept clean, organized and adequate lighting is maintained
● Solicit maintenance and recurring service contracts for review with Community
Managers

● Assist Community Managers and maintenance staff in securing and maintaining key

control systems of their properties.

Managerial Responsibilities:
● Oversee daily performance of all maintenance staff
● Train, schedule professional classes and teach maintenance techniques to maintenance
staff
● Schedule and assign all maintenance staff daily work, must be able to maneuver and
rotate maintenance employees between properties, as needed
● Determine which areas/project need specific maintenance personnel; must be able to
understand and confirm Company’s needs and priorities
● Create and maintain a current schedule of on-call personnel. Schedules must be
distributed to Community Manager and all relevant Community Managers
● Oversee, direct, guide, and motivate maintenance staff
● Conduct Periodical Performance Reviews with Community Managers
● Draft counseling records and performance improvement plans as needed
● Review and approve time off request, OT, and time cards
● Ability to work on-call for emergencies on weekends, evenings and holidays
● Ability to maintain professional and congenial relationships with all residents and staff
and to respond to all requests for assistance and maintenance in a polite, uniform and
professional manner, showing no favoritism amongst residents or staff.