Area Leader 2nd Shift - Charleston, United States - Valet Living

Description

Note:
This is a 2nd Shift position, working a typical schedule of Sunday through Thursday from 4:00pm - Midnight

Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 2 million apartment homes across 40 states.

As an Area Leader, you will play a crucial role in ensuring exceptional service delivery across a portfolio of apartment communities.

You will be responsible for overseeing and directing a team of dedicated associates, known as Service Valets, within your assigned area/district.

In this role, you will demonstrate a service culture that prioritizes the service experience. You'll model, train and coach expectations to deliver the service standard.
Salary Range:
$45,000 - $50,000
Bonus:
target bonus is 10% of annual salary (divided and paid out quarterly)
Company vehicle provided
Schedule:

The typical schedule is Sunday through Thursday from 4 PM to 12 AM, coinciding with our peak client service hours.

Our client needs vary, so please connect with our recruiter/operations leader to determine your ability to accommodate the scheduling needs of the specific communities
Work environment:
You will work from both a home office and in-field (community properties), as necessary
Responsibilities:

• Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pickup for assigned communities
• Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload
• Comply with, promote, and train Service Valets on collection policies and procedures
• Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets
• Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met
• Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements
• Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement
• Provide oncall support to Service Valets and assigned communities
• Report safety incidents in a thorough and timely manner
• Regularly complete community checks to ensure quality standards are maintained
• Address associate development needs and facilitate appropriate coaching or training opportunities
• Attend team meetings virtually, in person, or offsite when needed
• Perform other duties as assigned

Qualifications:

• High school diploma or GED equivalent
• Proven track record in building and leading successful teams
• Strong analytical skills with experience working with spreadsheets and data analysis
• Proficiency in MS Word, Outlook, Excel & PowerPoint
• Solid understanding of basic employment law, customer service principles, and leadership/management concepts
• Demonstrates unwavering work ethic, integrity, and a strong sense of accountability
• Ability to effectively manage stress and adapt to a changing work environment
• Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals
• Proven ability to build and maintain effective teams, while holding oneself and others accountable
• Excellent task prioritization skills, with the ability to organize and manage workload based on clients' needs

Physical Requirements and Special Conditions of Employment:

• This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders
• Ability to occasionally work outdoors and work/drive in changing weather conditions
• Ability to be exposed to disagreeable odors
• Valid driver's license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
• Ability to begin workday at 4:00pm and be on call during irregular hours depending on business needs

Our full-time associates are provided with the following comprehensive, flexible benefits:

• Health coverage for you and your family through medical, dental, vision plans
• Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
• 401k Savings Plan with matching company contribution
• Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
• Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center
• Referral bonus program (up to $2,500 for each referral hired)
• Pet insurance plan options
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• Associate and family assistance pr