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Form of workJob Description
Job Description:We are looking for a leader who is passionate about providing genuine heartfelt care to our guest and employees. Our Area General Manager is energetic, engaged and is a strategic leader. As our Area General Manager your mission is to provide hotel guests with outrageous hospitality and to deliver on our company's commitment of taking care of its employees yy developing the full potential of everyone and by fostering an honest, positive and productive work environment.
Job Purpose: The Area General Manager will oversee our Turlock hotels and will work with your teams to oversee, direct and manage property operations of these properties for optimum performance and continual improvement in these five Key areas: guest service, employee satisfaction and development, sales/marketing, property appearance/upkeep, and profit/financial control.
Responsibilities:
Supervise and develop the performance of all operating departments including, but not limited to: reservations, front office, guest Services, housekeeping, security and maintenance to insure the highest possible levels of guest satisfaction in a cost efficient manner.
Monitor and participate in sales and marketing plans that result in optimum, rate and occupancy for the hotel and meet or exceed established budgetary guidelines for the hotel.
Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
Weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate.
Responsible for maximizing revenues and flow through to GOP to meet or exceed budget.
Responsible for preparation of property budget and forecasts.
Work with sales staff to manage all sales activities of the property and meet revenue objectives, activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
Review and approve all operating expenses.
Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
Directs preparation of directives to department heads outlining policy, program, or operations changes to be implemented.
Stay abreast of industry trends and best practices, implementing innovative strategies to enhance guest experience and profitability.
Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
Supervisory Responsibilities: Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations) and is responsible for the overall direction, coordination, and evaluation of these units.
Work with Human Resources to recruit qualified applicants and train employees in accordance with company standards.
Skills:
Strong analytical thinker.
Excellent oral, written, interpersonal, and training communication skills.
Excellent Guest relations skills especially in creating "special touches" and resolving Guest concerns.
Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems.
Good computer skills especially word processing, hotel operating systems, and spreadsheet creation.
Excellent Time Management skills be able to manage one's own time and the time of others.
Must be a working leader that's willing to roll up your sleeves and get the job done.
Know emergency procedures, Safety Data Sheet (SDS), safety precautions, and safest work habits.
Able to work a varied schedule including holidays, weekends, and nights as the business dictates.
Able to clearly communicate to employees, Guests, vendors & Corporate Executives.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.
Must be able to work with and understand financial information and data and basic arithmetic functions.
A strong understanding of P&L statements and the ability to react with impactful strategies
Experience:
- Bachelor's degree preferred.
- Minimum 3 years of hotel management experience, preferably multi-property.
- Proven leadership qualities, a minimum of 5 years of hands-on management experience.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
