Ar Collections Specialist

IPS Overview:

With a legacy spanning over 20 years, IPS is the market leader in practice management software for chiropractic, optometry, and therapy practices across the United States.  We stay ahead of the pack by constantly innovating, growing, and developing new products and services that serve the health and wellness profession.  Our vision – to be the most loved, most essential software and service provider for every practice – is not just words.  They reflect who we are as a company, and who we are as a people.

Finance & Accounting Department:

The Finance and Accounting Department mission is to drive achievement of the company’s financial goals and corporate strategic initiatives by providing insights and headlights into the financial and operational well-being of the company.  In addition, the Department is responsible for maintaining control of the Company’s financial operations and compliance.

Purpose:

 Billing Specialist help our organization keep track of how much money is owed and by whom, often managing numerous client accounts at once. On top of this meticulous attention to detail, the billing specialist must also possess excellent communication skills to answer questions for clients, solve their issues, and keep them updated with relevant account information.

The duties and responsibilities of a Billing Specialist include sending invoices and account updates to clients, receiving, sorting, and tracking incoming payments, addressing, and resolving client questions and issues relating to invoices.

Areas of Accountability:

The Billing Specialist has responsibility for the following outcomes:

• Ability to respond to incoming requests related to account balances and invoices, cancellation of software and       services, and account ownership.

• Resolve basic billing discrepancies

• Explain financial statements, billing requirements, and contractual obligations clearly and accurately.

• Maintain good customer relations and work effectively with clients to accomplish their practice goals.

• Identify and document needs, problems, and solutions for your clients.

• Collaborate with other team members, and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.

• Independently manage research and employ problem solving techniques to find solutions to client needs

• Manage an efficient and productive phone and email flow (inbound and outbound)

Competencies for Success:

• Understanding of accounting principles and excellent math skills

• Excellent "people skills" — the ability to engage others, explain difficult concepts, negotiate, and keep engagement and confidence levels high.

• Superb communication skills in all forms, bilingual English/Spanish a plus

• Ability to maintain control over conversations and speak with clarity and confidence

• Ability to identify and assess customers’ needs to achieve a high level of customer satisfaction • Comfort with basic computer applications, browser, email, etc

• Experience with Microsoft Office products and tools

• Ability to adapt to change while maintaining priorities Nice-to-haves

• Previous experience in an accounting or account inquiry role

• Experience with Salesforce CRM

                • Experience with Zuora software

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At Integrated Practice Solutions, we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $42,240-$102,700 for this position.

Integrated Practice Solutions is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.

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